About Us

Cyncly's end-to-end software solutions connect designers, retailers, manufacturers, contractors and consumers to make spaces amazing. With the world's largest repository of product content, we equip customers with the tools to transform vision into reality. From inspiration to installation, Cyncly transforms how spaces are imagined, designed, sold, managed and made.

Cyncly's brands are Compusoft, 2020, 3CAD, Access IT (contract ERP), FeneTech, First Degree Systems, Focco, GO-2B, M3B, Promob, Soft Tech, RFMS and Virtual Worlds.

About the Role

As a Customer Success Manager (CSM) for Cyncly you will manage our Enterprise clients by driving adoption and utilization, demonstrating ongoing value and outcomes leading to renewals, expansion, and advocacy across your portfolio. This role is “strategic” in nature and not just tactical and operational. The CSM must have a business acumen and be at ease to discuss strategy with their clients to provide a great customer experience. Developing best in class success metrics personalized for the client.

What you’ll do

Partner with our clients to ensure adoption and utilization that will help with their business efficiency and revenue growth. You will also deliver predictable outcomes and experiences so that clients can manage their business for growth outcomes by:

• Delivering and communicating ROI for our clients, throughout the customer lifecycle
• Provide insights to customers to ensure that they get the most out of our software with the aim of helping grow our customer base.
• Identify patterns pre-emptively to improve the organizational usage and adoption of our solutions
• Outline current client reporting metrics, define client analytic needs and devise future analytics plan and cadence.
• Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback.
• Represent the voice of the customer regarding product feedback – A liaison to provide input for core products, marketing efforts and sales process.
• Serve as the primary contact for the onboarding of customers, the training of platform end users, as well as post go-live support.
• Collaborate with transversal teams (Sales, Support, technical teams, etc) to ensure best experience for the customer and engage them with the brand
• Identify opportunities for customers to act as Cyncly advocates (e.g. testimonials, case studies)

What We’re Looking For

• BA/BS - (Masters or Experience Equivalent to a Masters)
• Ideally 5+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role. Preferably with Key Accounts
• Experience in working with complex, multi-divisional, multi-geographical customers
• Strong leadership, coaching, and collaboration skills
• Ability to communicate with all levels of an organization including the executive level.
• Ability to create structure in ambiguous situations and design effective processes
• Results-driven mentality, with a bias for speed and action & win-win outcomes
• Strong analytical skills, with the ability to translate data into insights
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Ability to travel
• Fluent English, French & Italian are mandatory, any other language is a plus

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better.

Come join us.