Software Support Technician
Job Title: Software Support Technician
Location: Tuscaloosa, AL (onsite)
Contract: Permanent, Full Time
Mozaik Software (a Cyncly company) is an industry leading manufacturing solution for the custom cabinet industry. Mozaik specializes in providing end-to-end solutions for planning, designing, visualizing, and manufacturing cabinetry projects for production on CNC machinery.
We are part of a global software powerhouse with 2,500+ employees and customers across 100+ countries that provides specialized visualization, sales, manufacturing and content solutions for customers creating spaces for life. The business spans across the Kitchen & Bath, Furniture and Window & Door industries with operations in North America, Europe, South America, Asia Pacific and Africa. Our combined global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
About the role:
Mozaik is seeking a Software Support Technician to join our Helpdesk team. The Mozaik Helpdesk team provides technical and specialized product support to our customers. We utilize a Support Ticketing system to provide quality answers to our customers’ questions in a timely manner.
Candidates for this position must work well with others as our Helpdesk team works in a collaborative manner. As our products are designed for the custom cabinetry industry, experience in the cabinet industry is an asset.
Responsibilities and Duties:
- Providing helpdesk support to our customers using our Support Ticketing systems.
- Ensuring our customers receive the necessary support to be successful.
- Test and identify potential bugs to send to our QC dept.
- Representing Mozaik at industry trade shows if/as needed.
- Experience in software support.
- Knowledge of cabinet manufacturing is an asset.
- Strong technology skills are an asset.
- Works well with a team.
- Problem solver.
- Strong written communication skills.
Working for us:
At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, but we also champion our different outlooks and firmly believe it to be what makes us better together.
You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.
Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.
That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.