Job Title: Payments Product Manager

Location: Remote within the US or Canada (EST preferred)

Contract: Permanent / Full-Time

About Us:

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

About the Role:

We are looking for a Product Manager to work with our payments platform team to assist with the development and ongoing features of the company's payments platform. This role will report to our Head of Payments, and work closely with internal stakeholders to understand and prioritize Payments needs, develop and help execute the product roadmap, and ensure that our platform meets all necessary requirements.

Essential Functions:

• Work with the Head of Payments to develop and execute the product roadmap for the company's payments platform, in alignment with the company goals and priorities
• Support the product by coordinating with the proper support channels and prioritizing bugs and client requests
• Work with development to help design the product
• Write user stories with acceptance criteria
• Participate in developer meetings by answering questions and providing context to business requirements
• Test and confirm expected value is being delivered
• Be a participating member of the team during a sprint to review user stories and provide approval or feedback
• Work and align with software line of business discovery and user testing to identify and prioritize customer needs
• Translate integrated software needs into product requirements and work with engineering and design teams to develop and launch new features and products
• Work with commercialization efforts to help design training for integration and product usability
• Support commercialization efforts around packaging, messaging, and positioning for the payments product and features

Requirements:

• Experience working in a software company with a Payments integration model
• Understanding of the payments industry and related products
• Proven ability to work in an integrated payments model and collaborate with product and development team members
• Excellent communication and presentation skills
• Familiarity with Jira and Agile software development
• Previously working in a managed payment facilitation software company

Working For Us:

At Cyncly, we're a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That's who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that's dedicated to making our customers better. Come join us.