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E-Commerce Operations Specialist



Posted on Tuesday, July 2, 2024

Location: Brazil (100% Remote or Hybrid for Serra Gaúcha residents)

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) - 42h/week

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.


About the Role

Your role is to ensure that our e-commerce revenue continues to grow within all markets, and to help improve the E-Commerce system used and our go-to-market approach. You will also help liaison with other teams in order to ensure successful communication regarding E-Commerce, Operations and other activities to help build a strong team dynamic.

What will you do?

  • Operate and fine tune the E-Commerce systems
  • Monitor, analyze and (based on data) continuously improve our online customer journey
  • Day-to-day point of contact of the Sales and Success teams to increase E-Commerce adoption, grow revenue and improve customer satisfaction
  • Work with the Marketing team to collaborate on demand generation programs
  • Design and maintain key performance indicators and customer survey dashboards

What we are looking for

Ambitious, high achiever with a passion for marketing through technology. Marketing and E-Commerce experienceis a bonus but not required for a candidate who demonstrates the right analytical qualities. You must be motivated by meeting and exceeding measurable result targets and be someone who is always thinking of ideas that make improvements.

You will be joining a global and growing team, so what we expect you to have:

  • Excellent English skills (able to communicate - you will be part of a Global team)
  • Bachelor's degree (Business, Marketing, or Project Management desirable but not required).
  • Entrepreneurial mindset with strong analytics skills and love for data-driven businesses.
  • Previous experience with CRM (like Salesforce or Hubspot) and Business Intelligence solutions (like Power BI).
  • Experience on most common E-Commerce platforms is a plus.
  • Prior experience in customer service or end to end customer relationship value a plus.
  • Strong written and verbal communication skills.
  • Well organized. Able to multitask.

What we can offer you at Cyncly:

  • National Medical Health Plan (Unimed);
  • Dental Assistance (Unimed);
  • Life Insurance;
  • Meal/ Restaurant allowance (Alelo Tudo);
  • Home office allowance (if applicable);
  • Reimbursement of travel expenses and kilometers travelled (if applicable);
  • Education Platforms and training funding;
  • Gympass;
  • Annual Profit Sharing Program;
  • Education allowance;
  • DayOff as a birthday gift;
  • Agreement with pharmacies, restaurants and theaters.

Working for us

We are a dynamic and innovative company that still holds onto our founding ethos of collaboration, openness, and commitment to excellence. We have big ambitions and are moving fast to reach them through our biggest asset – our people.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles. Come and join an international and motivated team in a growing technology company.

PwDs are welcome at Cyncly!