About Us

Cyncly was created in September of 2022 as the new brand to unite Compusoft, 2020 and their affiliate companies after the two companies merged in 2021. The combined group created a global software powerhouse with more than 2,400 employees and 70,000+ customers across 100+ countries.

Our company brings the best together, providing specialized visualization, sales, manufacturing and content solutions for customers wanting to bring spaces to life and bring life to spaces. Our business spans across kitchen, bathroom, furniture, flooring and windows, doors & glass industries with operations in North America, Europe, South America, Asia Pacific and Africa.

Cyncly's brands — Compusoft, 2020, 3CAD, Access IT (contract ERP), FeneTech, First Degree Systems, Focco, GO-2B, M3B, Promob, Soft Tech, RFMS and Virtual Worlds — offer end-to-end software solutions that connect designers, retailers, manufacturers, contractors and consumers to make spaces amazing. From inspiration to installation, whether a whole room or a part of it, Cyncly equips customers with the software to transform vision into reality.

The Role

The Support Analyst is to act as first point of call for customer queries relating to core FDS system operations and technical challenges. The role will also contribute to building and maintaining strong client relationships with the goal to drive high client retention and account growth. The role is essential in developing strong customer relationships to ensure customer retention.

The Support Analyst works closely with the wider Support, Professional Services and Development teams, to represent the client and ensure customer requirements are met and a quality customer experience is delivered.

Main Responsibilities:

• Providing efficient technical support to customers
• Resolution of technical issues in a timely manner
• Reporting of discovered issues through the company’s internal systems
• Protect existing revenue through retention of customers by providing technical guidance, expertise, and support
• Customer relationship development, with multiple client stakeholders / points of contact
• Create knowledge transfer documentation and videos that support development of internal and external customers
• Provide market feedback and customer requirements into the Product Management team

Required experience and qualifications:

• Great communicator
• Ability to develop strategic solutions with key stakeholders and drive an outcome for the client.
• Strong at building relationships to allow positive engagement with internal and external stakeholders to achieve the desired client results
• Behave in a professional and honest manner, always operating with integrity
• The ability to effectively use and navigate computer hardware, software, and digital technologies to achieve the business outcomes
• Ability to effectively use Customer Relationship Management (CRM) software and ticketing systems to track, support and assist customers
• Be commercially focussed and outcome orientated
• Have a passion for technology
• An understanding of the fenestration business is a plus (desirable)

Required skills and competencies:

• Exceptional written and verbal communications skills
• Ability to solve complex problems by systematically breaking them down to component parts
• Familiar with different operating systems, with ability to perform basic tasks within a Windows environment
• Ability to effectively use MS Office
• Effective negotiator and relationship builder
• Excellent presentation skills
• Ability to effectively communicate to key stakeholders at all levels within the organization
• Business acumen and understanding of the impact of sales on the overall company performance
• A proactive and flexible approach to work with the ability to work autonomously
• Ability to work under pressure and effectively multi-task
• Ability to handle ambiguity and complexity
• Ability to negotiate and influence outcomes
• Ability to understand business issues and demonstrate a business focus

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better.

Come and join an international and motivated team in a growing technology company.