Location: Remote / EMEA

Contract: Permanent

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialised in technology.

About the Role

In order to achieve our ambitions, Cyncly is searching for a Customer Marketing Manager to drive our customer marketing activities in EMEA/APAC. The customer marketing manager’s main responsibility is to build and execute the customer marketing plan to support the EMEA/APAC sales team in achieving their targets. The customer marketing manager reports into the VP of Field

Marketing and is responsible for the customer marketing initiatives, aligns with the product marketing managers, the field marketing director in EMEA as well as the global marketing program director, and is a key partner in executing the business-unit specific Move and grow plans in the region. As we are on a transformational journey, the successful candidate must be able to both cover the future state of our ambition as well as being hands-on as we move quickly to challenge our status quo.

Key Position Responsibilities include:

• Build & deliver the customer marketing program plan and track execution.
• Drive next level of the customer marketing practice to achieve regional sales objectives more efficiently.
• Review, measure & optimize ongoing initiatives in our program tracker to make data driven decisions to improve results.
• Continuously improve ways of working in collaboration with regional & functional sales teams.
• Represent marketing in customer marketing task forces and manage the customer communications calendar.

Required experience and qualifications:

• 5+ years in experience in marketing in tech industry.
• Track record in driving successful marketing programs for existing customers to either move or grow them.
• Hands-on experience of managing multiple stakeholders in sales and business through data and reports.
• Must be self-driven/able to work independently but also be able to work as part of a global team.
• Native English speaker with excellent written skills to craft and run customer programs.

Required skills and competencies:

• Good collaboration skills and positive attitude.
• Excellent strategic skills to set and achieve ambitious goals in a high-growth environment.
• Strong listening and interpersonal skills.
• Creative thinking and hands-on execution.
• Self-motivated, conscientious and diligent.
• Able to work under pressure.
• Able to work independently and as part of a global and regional team.
• Ability to work in a globally distributed, fast-paced, cross-functional team environment.
• Proactive and solution-oriented.
• Professionally committed and willing to learn.
• Concerned about the environment and cooperation.
• Ability to see what should be done.

Working for us

We are a dynamic and innovative company that still holds onto our founding ethos of collaboration, openness and commitment to excellence. We have big ambitions and are moving fast to reach them through our biggest asset – our people.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles.

Come and join an international and motivated team in a growing technology company.