Job Title: People Advisor Shared Service

Location: Lisbon, Portugal (Hybrid)

Contract: Full-Time Permanent

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialised in technology.

About the role

As the organisation grows the People function needs to structure itself to best support and enable our employees and managers. Our desire is to build a shared service approach to provide a smooth and frictionless service regardless of geography.

We are starting on this journey and our aim is for our new legal entity in Lisbon to be the home for one of our Global People Operations hubs. To this end we are looking for a People Advisor to join the team and help build our shared service team and reputation by keeping the customer at the heart of what we do! In this role, you will be responsible for responding to employee and manager queries across multiple geographies, ensuring high levels of service and accuracy in all interactions.

Main Responsibilities:

Query Resolution:

• Serve as the primary point of contact for employee and manager inquiries related to HR policies, processes, and systems across various geographies.
• Provide timely and accurate responses to queries via email, phone, and chat (until a case management tool is implemented) ensuring a positive employee experience.

Documentation and Record Keeping:

• Maintain accurate records of all inquiries and resolutions, ensuring data integrity and confidentiality.
• Prepare and update documentation, including FAQs and process guides, to improve service delivery.

Process Support:

• Assist employees and managers in navigating HR systems and tools, providing guidance on processes such as absence, onboarding, benefits enrollment, and performance management.
• Collaborate with HR teams to identify trends in queries and recommend improvements to processes and systems.

Data Management:

• Ensure data accuracy in HR systems by regularly auditing and updating employee records.
• Generate and analyze reports to track common queries and service performance metrics.

Training and Support:

• Support the development of training materials and resources for employees and managers.
• Conduct training sessions or workshops on HR processes as needed.

Cross-Functional Collaboration:

• Work closely with regional HR teams to ensure alignment and adherence to shared services processes.
• Collaborate with other departments both within People and the wider organization (e.g. Payroll) to streamline HR service delivery and create a positive employee experience.

Required Skills and Experience:

• Ability to think in with a global mindset and think Cyncly first, before local country preference
• The ideal candidate will have a strong customer service orientation, exceptional attention to detail
• A self starter who is able to deal with a fast paced, often ambiguous environment as we set up the hub
• Experience of working with, and proficiency in, the Microsoft Office suite.
• Fluent in English essential with additional proficiency in at least one other European language (Portuguese, French, Italian, German or Spanish)

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, but we also champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better.

Come join us.