Job Title: Customer Onboarding Specialist

Location: Pune, India

Permanent - Full Time

About Us

Cyncly's end-to-end software solutions connect designers, retailers, manufacturers, contractors, and consumers to make spaces amazing. With the world's largest repository of product content, we equip customers with the design and manufacturing software products to transform vision into reality. From inspiration to installation, Cyncly transforms how spaces are imagined, designed, sold, managed, and made.

Cyncly's brands include Compusoft, 2020, 3CAD, Access IT (contract ERP), FeneTech, First Degree Systems, Focco, GO-2B, M3B, Promob, Soft Tech, RFMS, and Virtual Worlds.

About the Role:

The role involves processing dispatch requests via ZenDesk or other channels, setting up licensing tools, and coordinating with internal teams like implementation, training, and support. Responsibilities include handling licensing queries, access requests, churn requests, and on-stop requests, as well as processing license replacements and catalogue requests from the portal, sales, and support teams.

Availability from 12:30 pm IST to 9:30 pm IST is a requirement for this role.

Main Responsibilities:

• Process Dispatch Requests
• Handle all dispatch requests received via ZenDesk tickets or alternative channels if not yet processed through Rainbow.
• Set up and manage licensing tools.
• Communicate with customers to provide necessary details regarding dispatch.
• Collaborate with internal teams (e.g., implementation, training, support) to ensure proper coordination and communication regarding dispatch.
• Licensing Queries & Support
• Address queries related to licensing, including:
• Access requests from any department.
• Clarification of licensing details for the sales team.
• Churn requests in coordination with Finance and CSM teams.
• "On Stop" requests in coordination with Finance.
• License Replacements
• Process license replacement requests efficiently.
• Catalogue Requests
• Manage catalogue requests received via the portal, sales teams, and support teams.

Required Qualifications and Experience:

• Strong communication and coordination skills across internal teams and with customers.
• Proficiency in handling ticketing systems like ZenDesk.
• Ability to manage multiple tasks in a fast-paced environment.

Working for Us

At Cyncly, we are a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us!