Job Title: ERP Application / Implementation Specialist

Location: Remote, North America

Contract: Permanent / Full-Time

About Us:

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

The Role:

You will join a dynamic team with the responsibility of guiding customers through the successful implementation of manufacturing enterprise software solutions in North America. You will work with a group of experienced project managers, application specialists and customer support experts to implement Insight projects (Cyncly ERP solution).

Core Responsibilities include:

• Deliver successful implementations of our manufacturing solutions both onsite at the customer facility and remotely by providing technical services that may include system configuration, data setup, machine integration / configuration, report configuration / development, stored procedure development, testing and validation, management consultation and user training.
• Guide and support our customers and help them get value out of our solution offerings by providing consultative services that may include needs assessment, productivity recommendations, production best practices suggestions, system improvement recommendations, customer training and contributing information to strategic plans and reviews
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• Test configuration and solutions to ensure they satisfy customer requirements
• Manage and update task assignments to meet company and customer commitments
• Support knowledge transfer to other team members
• Commitment to building long and lasting client relationships
• Travel is required

Requirements:

• 3 - 5 years prior experience in software development and or implementation
• Prior experience with ERP implementations strongly preferred
• Solid base in SQL statements and SQL stored procedures
• Strong attention to deadlines and budgetary guidelines
• Proven success working with all levels of management
• Strong understanding of manufacturing concepts and principles and prior experience in furniture production and/or woodworking industry is an advantage
• Self-starter, highly motivated, able to work in fast paced environments and execute on multiple concurrent project tasks
• Excellent organizational and time management skills, strong communicator to varied audiences and good problem-solving skills
• Detail oriented with skills to absorb, analyze and practically apply technical information to a variety of customer environments
• Strong interest in software systems
• Familiar with Microsoft productivity tools
• Experience with reporting services

Working for us:

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.