Job Title: Deal Desk Analyst

Location: Lisbon, Portugal (Hybrid)

Job Type: Full-Time / Permanent

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialised in technology.

About the role

As a Deal Desk Analyst, you’ll be responsible for supporting the sales team throughout the sales cycle by providing pricing, deal structuring, and contract management expertise. This role requires strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to ensure the best possible outcomes for both the company and its clients.

Main Responsibilities

• Act as a Business Partner to the Sales Team and as a subject matter expert on all Deal Desk processes, best practices, and systems (e.g. Salesforce, Conga Composer)
• Assist the Sales Team in building non-standard or complex orders
• Assist with administrative tasks including managing Salesforce for data integrity, updating accounts, editing reports
• Support the Sales Team with contract signature process
• Partner with cross-functional departments to learn business needs and help facilitate the deal process (e.g. structuring deals/contracts, approvals, and order management)
• Review deals for accurate terms, billing information and pricing to ensure that data included in contracts aligns with Cyncly’s internal systems and policies

Required Qualifications and Experience

• 1-3 years of experience in a Sales Operations/Deal Desk or related role
• Proficient in Excel
• Experience with CRM systems like Salesforce.com
• Excellent written and verbal communication skills
• Proven ability to build strong, collaborative working relationships with internal stakeholders
• Innate problem solving skills and attention to details
• Ability to work on both long-term projects and requests that require a quick turnaround

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together. You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles. That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better.

Come join us