Job Title: Billing Support Team Leader

Location: Lisbon (Hybrid)

Contract: Full time Permanent

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialised in technology.

About the Role

You will lead our billing support team servicing over 23 countries across the world.

Main Responsibilities

• Oversee day to day running of the billing support team including the line

management of billing support analysts

• Support on building out group billing support team

• Manage ticketing system and queries within SLA timelines including resource

allocation and prioritisations

• Carry out mid-month and month end system reconciliation between CRM and

ERP system to ensure system accuracy

• Support in a project to maximise ticketing system (Zendesk) to service our

customers more efficiently

• Approve credit requests.

• Resolve billing issues.

• Maintain customer master data

• Liaise daily with internal teams including sales and customer success to ensure

accurate billing.

Required Qualifications and Experience

• Experience working in an processing/admin role/billing role

• Experience of working with a service desk ticketing system

• Knowledge of Salesforce and NetSuite is desirable

• Minimum of 3 years managing a team

• Experience working with multiple currencies.

• Ability to support high volumes

Required skills and competencies

• Proficient English language skills, any other language would be an asset.

• Ability to time manage and prioritize.

• Ability to work with a segregated team in different time zones.

• Use of Microsoft Office including Excel, Teams and PowerPoint.

• Excellent written/communication skills.

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together. You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles. That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better.

Come join us