Head (SVP/VP) of Global Renewals

Job Title: Head (SVP/VP) of Global Renewals
Location: Remote or Hybrid
Contract: Full-Time Permanent

Department: Customer Organization

Reports To: Chief Customer Officer

Level: Executive / VP

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialised in technology.

About the Role

We are a high growth, $500M SaaS company transforming how businesses operate and scale. With a global customer base and a strong product portfolio, we are now seeking a dynamic Head of Global Renewals to drive retention, growth, and operational excellence across our recurring revenue base.

As the Head of Global Renewals, you will lead the team responsible for managing and optimizing our customer renewals motion. This role will have global responsibility for driving retention strategy, improving customer lifetime value, reducing churn, identifying upsell/cross-sell opportunities, and ensuring a seamless renewal experience across all business units, customer segments and geographies. You will work cross-functionally with Sales, Customer Success, Finance, and Product to align renewal efforts with company goals and customer outcomes.

Key Responsibilities

• Own and drive the global renewals strategy and execution for all recurring revenue (ARR >$400M).
• Lead, develop, and scale a high-performing global renewals team across multiple regions and time zones.
• Develop and implement standardized processes, playbooks, and KPIs to ensure renewal consistency and predictability.
• Collaborate with Sales, Customer Success, and Product to identify upsell/cross-sell opportunities during renewal cycles.
• Forecast renewal revenue accurately and proactively manage risk and churn indicators.
• Partner with Finance and RevOps to optimize contract structures, terms, and pricing strategies.
• Implement automation and tooling improvements in the renewal workflow to increase operational efficiency.
• Build executive-level dashboards and reports to track performance and provide insights to leadership.
• Identify and action
• Champion a customer-first mindset and help evolve the voice of the customer across the renewal journey.

Requirements

• 10+ years of experience in SaaS or subscription-based business models with a focus on customer retention, renewals, or account management.
• 5+ years in a senior leadership role with global responsibilities.
• Proven track record of reducing churn and increasing net revenue retention (NRR) in a high-growth SaaS environment.
• Strong analytical and forecasting skills; experience working with CRM and renewal management tools (e.g., Salesforce, Totango, NetSuite, Gong).
• Deep understanding of SaaS metrics (ARR, GRR, NRR, CAC, etc.) and customer lifecycle management.
• Experience leading cross-functional initiatives and collaborating with Sales, CS, Finance, and Legal.
• Exceptional communication, leadership, and change management skills.
• Bachelor’s degree required, MBA or equivalent a plus.

Working for Us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done but also lead the industry with a bold approach that’s dedicated to making our customers better.

Come join us!