Chief of Staff - CCO

Strategic Support & Planning

• Act as an extension of the CCO in leading and driving strategic initiatives across the Customer organization.

• Manage quarterly and annual planning cycles, aligning goals across Customer Success, Renewal, Support, and Services.

• Prepare and support executive communications, board materials, and leadership presentations.

Program & Project Management

• Lead high-impact, cross-functional programs that drive customer retention, satisfaction, and operational scalability.

• Track progress of key initiatives, ensuring milestones are met and results are communicated to stakeholders.

• Own special projects and solve complex problems on behalf of the CCO.

Operational Excellence

• Create and maintain dashboards, scorecards, and KPIs to track team performance against our key performance objectives

• Identify and eliminate process bottlenecks to improve efficiency and team effectiveness.

• Partner with Operations, HR, Finance, and other teams to support org-wide enablement.

Internal Communications & Alignment

• Serve as a liaison between the CCO and internal teams, ensuring alignment and clear communication.

• Facilitate leadership meetings, including agenda development, notes, and follow-up actions.

• Drive alignment between Customer teams and other departments (Product, Sales, Marketing, etc.).

Culture & Leadership Enablement

• Help shape team culture by promoting transparency, collaboration, and performance.

• Support team engagement, leadership development, and organizational design as the Customer org scales.

Executive Support & Leadership Operations

• Own weekly CCO Leadership Team (LT) meeting agenda, facilitation, and follow-ups.

• Manage planning and logistics for Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and Board Meeting preparation in collaboration with CCO LT.

• Maintain the CCO’s rhythm of business, coordinating with cross-functional partners (e.g., Finance, Rev Ops, SOC).

• Monitor and manage the CCO inbox, draft responses, and escalate high-priority communications.

• Prepare for CCO office visits (e.g., local employee engagement, Peakon results, logistics).

• Coordinate and lead internal communications including All-Hands planning, Viva Engage updates, and the CCO Employee Recognition Program.

• Support CRO office operations including:

• Weekly CRO LT and CRO All-Hands Coordination (AHC)

• OKR reporting and consolidation

• Customer inquiry routing enablement sessions

• Expense approval workflows

Strategic Program Management

• Lead and track follow-ups on QBR action items and strategic initiatives.

• Support customer health score program governance in collaboration with the executive sponsor.

• Facilitate OKR reporting and support formulation of CCO OKRs for FY26.

• Drive coordination of capacity planning efforts across the Customer organization.

• Partner with stakeholders to unify and evolve the CCO org chart and ensure visibility of team structures.

People, Culture & Enablement

• Manage and evolve the CCO Employee Recognition Program (including swag logistics).

• Act as primary contact for professional memberships (e.g., TSIA, Mass TLC), and identify relevant tech organizations near office hubs.

• Support employee transitions and team structure updates, including communication plans for re-orgs or reporting line changes.

• Maintain SharePoint and internal communications content for the CCO organization.

Cross-Functional Collaboration

• Partner with Rev Ops and Finance for cost center breakout tracking, Power BI reporting, and normalization of key customer metrics (e.g., GRR).

• Collaborate with Product, Services, and Marketing to deliver strategic initiatives including customer journey mapping, competency modeling, centralized education services, and content for internal newsletters.

• Launch and manage initiatives such as the customer guest speaker series and SharePoint resource hub.

Working for us:

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, but we also champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

• Job Identification 1851
• Posting Date 07/28/2025, 07:51 PM
• Job Schedule Full time
• Locations United States London, United Kingdom Canada
• Workplace Remote OR Hybrid
• Region AMERICAS