Senior MIS Program Manager

Job Title: Senior MIS Program Manager

Location: Remote, United States

Contract: Full-time

About Us

Cyncly’s end-to-end software solutions connect designers, retailers, and manufacturers through intuitive software, integrated management tools, and the world's largest catalogue content hub. We transform how spaces are inspired, designed, sold, managed, and made. Everyone in the value chain can simplify communication, reduce errors, grow sales, increase efficiency, and drive innovation – at every step of the way. Working together, we enable everyone to make what they do amazing.

At Cyncly, we bring spaces to life and life to spaces. We are a global software powerhouse with more than 2,400 employees distributed in 23 countries and 70,000+ customers across 100+ countries. Cyncly is at an exciting phase of strong growth as we continue to expand organically and through complementary acquisitions, backed by leading growth private equity investors specialized in technology.

Cyncly is transforming how manufacturers in the furniture and interiors space design, sell, and build through connected, end-to-end software solutions. Joining our team means being part of a global technology leader, with the chance to make a real impact on how digital innovation reshapes the future of manufacturing.

About the role

We are seeking an experienced Senior Technical Program Manager to lead and support mission-critical Management Information System (MIS) initiatives across the enterprise. This role has two primary areas of responsibility:

1. Process Enablement & Planning: Collaborate with diverse business groups to define, standardize, and document key MIS-related processes—such as project intake, cross-team prioritization, quarterly release planning, and project portfolio tracking.

2. Enterprise Program Management: Provide hands-on management for high-impact enterprise projects, focusing on areas such as budget tracking, work planning, executive communication, risk/issue management, and delivery coordination.

Responsibilities:

• Define enterprise-level processes for project intake and cross-prioritization in a shared services model and work with multiple stakeholder groups on alignment and adoption.
• Implement and manage scalable, repeatable frameworks for quarterly release planning and project tracking.
• Drive continuous improvement in productivity, quality, and predictability by implementing metrics-driven processes and rigorous assessment cycles.
• Partner with business and IT stakeholders to align technology roadmaps with organizational goals.
• Lead planning and execution of enterprise-scale business systems implementation initiatives, ensuring alignment with business objectives, timelines, and budgets.
• Monitor financial performance across projects; manage forecasts, budgets, and spend tracking.
• Communicate effectively with stakeholders and executive sponsors to provide transparency into status, risks, and issues.
• Apply Agile principles to drive incremental delivery and cross-team coordination.
• Assure that modern technologies such as generative AI are being used to maximum positive effect on the efficiency, velocity, and value of programs and initiatives.
• Maintain program-level dashboards, reporting metrics, and documentation to support transparency and governance.

Qualifications:

• 7+ years of experience in program or project management, preferably in IT or MIS environments.
• Deep experience with implementation projects for Salesforce.com, Oracle HCM, financial systems, and similar other enterprise business applications.
• Proven success in business process design, project intake frameworks, and cross-functional planning.
• Strong understanding of Agile software development methodologies.
• Demonstrated ability to communicate effectively with both technical and non-technical audiences, including C-level executives.
• Excellent organizational, analytical, and problem-solving skills.
• Capable of working with structured data to conduct basic statistical and quantitative analyses as part of program and process measurement.
• Highly effective with generative AI tools like CoPilot or ChatGPT to drive program efficiency and effectiveness as well as to promote innovative ways of incorporating these tools into future state process definitions.
• Background in enterprise program design and measurement, including defining and tracking KPIs.
• PMP, SAFe, or similar certification is a plus.
• Experience with Azure is a plus.

What You’ll Bring:

• A strategic mindset with a hands-on approach to execution.
• Strong facilitation skills with the ability to bring diverse teams to consensus.
• A proactive, detail-oriented, and collaborative work style.
• Passion for building and optimizing scalable enterprise processes, programs, and the business system implementations that enable them.
• A keen ability to recognize what’s most important in complex situations and focus strategic and tactical planning accordingly.
• The highest standards of integrity, professionalism, and bias for action.

Working for Us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.