Director, Professional Services

Job Title: Director of Professional Services

Location: Remote in the US or Canada (EST or CST required)

Contract: Permanent / Full-Time

About Us:

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Position Overview:

The Director of Professional Services will lead and oversee our professional services division's strategic direction and operational excellence. This role drives business growth, enhances service delivery, and fosters strong relationships with key clients and stakeholders. The ideal candidate will have exceptional leadership skills, and a proven track record in managing high-performing teams.

Key Responsibilities:

Strategic Leadership & Business Growth

• Operated within, or managed directly, a P&L greater than $20M
• Execute a strategic vision for professional services, aligning with overall business goals.
• Identify opportunities to expand service offerings, drive revenue growth, and improve operational efficiency.
• Collaborate with executive leadership and general manager to shape long-term strategic initiatives for the flooring division.
• Participate in client projects or company events, that will require traveling to other locations.

Service Delivery & Operational Excellence

• Oversee end-to-end project execution, ensuring high-quality service delivery, customer satisfaction, and cost-effectiveness.
• Implement best practices, process improvements, and innovative solutions to enhance service efficiency.
• Establish and track key performance indicators (KPIs) to measure and optimize team performance.

Client & Stakeholder Management

• Build strong relationships with key clients, partners, and industry leaders.
• Act as the primary point of contact for escalations, ensuring prompt resolution of issues and continuous improvement.
• Partner with sales, marketing, and product teams to drive service adoption.

Team Leadership & Development

• Lead, mentor, and develop a high-performing team of professionals, fostering a culture of accountability and excellence.
• Provide coaching, training, and career development opportunities to team members.
• Ensure proper resource allocation, scheduling, and team capacity planning to meet project demands.

Financial Management & Reporting

• Develop and manage budgets, forecasts, and financial plans for the professional services division.
• Ensure profitability and financial sustainability by optimizing pricing strategies and cost structures.
• Provide regular reports and insights to executive leadership on financial and operational performance.

Qualifications & Experience:

• 10+ years of experience in professional services, operations, or leadership roles
• Strong strategic thinking and business acumen with the ability to drive growth and innovation.
• Proven ability to lead large teams and a fast-paced environment.
• Excellent client relationship management skills with a strong partnership track record.
• Financial management experience, including budgeting, forecasting, and P&L oversight.
• Strong problem-solving, negotiation, and communication skills.
• Bachelor’s degree in business or equivalent in related field experience.

Working For Us:

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.