Implementation Analyst (3CAD)

Job Title: Implementation Analyst

Location: North America

Contract: Full Time, Permanent

About us:

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

The Role:

The 3CAD Implementation Analyst is an integral part of one or more working groups involved in various projects. This role benefits from the support of both senior and junior consulting resources, assigned Project Managers, and the company’s PMO (Project Management Office). The primary responsibilities involve writing configuration logic on the platform while maintaining continuous communication with both the client and the project team. The main objective of the 3CAD Implementation Analyst is to implement the most suitable solution for the client’s needs, based on analyses and evaluations carried out with, or with the support of, more experienced colleagues in the 3Cad field. This role offers the opportunity to develop practical skills in catalog development and technical training for clients, as well as to participate in project analysis and management phases, although without direct responsibility in these areas.

Core Responsibilities include:

• Supports the client’s team in the development of the 3CAD catalog, providing technical support in terms of architecture-building techniques and data configuration.
• Trains the client’s team with the goal of making them autonomous in most data development and maintenance activities.
• Actively collaborates with the Project Manager assigned to the project.
• Creates and manages 3Cad catalogs, entering and maintaining configuration logic on the platform.
• Carries out the technical project activities planned by the Project Manager and the client.
• Participates in the analysis of workflow and order processes and follows up on resulting activities, although without direct responsibility.
• Participates in the analysis of interfacing with other systems (ERP, MES, WMS, E-COMMERCE, etc.), although without direct responsibility.
• Test configuration and solutions to ensure they satisfy customer requirements.
• Manage and update task assignments to meet company and customer commitments.
• Support knowledge transfer to other team members.
• Commitment to building long and lasting client relationships.
• Limited travel is required.

Requirements:

• 3 - 5 years prior experience in software development and or implementation
• JavaScript coding experience strongly preferred and willingness to learn 3CAD specific coding
• C# experience highly desired, but not mandatory
• Analytical skills
• Strong attention to deadlines and budgetary guidelines
• Excellent command of commonly used software (web browsers, Office suite, etc.)
• Strong understanding of manufacturing concepts and principles and prior experience in furniture production and/or woodworking industry is an advantage
• Self-starter, highly motivated, able to work in fast paced environments and execute on multiple concurrent project tasks
• Excellent organizational and time management skills, strong communicator to varied audiences and good problem-solving skills
• Detail oriented with skills to absorb, analyze and practically apply technical information to a variety of customer environments
• Familiar with Microsoft productivity tools
• Experience with reporting services
  
  

Working for us:

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us