Sr Manager, Professional Services

Title: Sr Manager, Professional Services

Location: Lisbon (Hybrid)

Contract: Permanent – Full time

About Us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.

Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa.

At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

About the role

The Sr Manager of Professional Services will lead and inspire a robust team of Managers, Consultants, Developers, and other resources. This person will manage the operational and financial aspects of their respective regional teams. In addition to managing full business operations, the Sr Manager will have responsibility for business development, process review / improvement / creation, work qualities, and be intentional in coaching and leading future leaders of the organization.

The Sr Manager shall be responsible for the business through meeting financial / operational plans, hiring to plan, and development of resources. This person shall also be responsible for translating the overall Professional Services vision into a strategy for growth within their respective regions.

This role requires a leader with a unique blend of proficiency in technology-based solutions, business leadership, people management skills, business development acumen, and communication skills.

Main responsibilities:

Provide leadership in the attainment of department goals and objectives.

Recruit, hire, develop, and directly supervise qualified Managers and other resources.

Manage departmental budget and authorize expenditures.

Manage and coordinate department development opportunities

Coordinate development and evaluation of standardize documentation and resources for reporting performance and recommendations

Consistently collaborates with Sales leadership, and other Professional Services leaders, for ongoing initiatives.

Provide collaboration and support on all strategic business planning and consulting in preparation for expansion, consolidation, new service offerings, and other business owner decisions that are presented.

Review and monitor all quarterly reporting on financial and statistical performance, opportunity analysis and budget vs. actuals performance.

Research industry trends and keep the team current on industry changes.

Optimally deliver services throughout customer lifecycle to ensure maximum customer value and overall economic impact (software + services)

Oversee scoping, estimating, proposing, SOW creation, and staff allocation

Supervisory Responsibilities

Supervise Management and other leaders in your practice area

Responsible for annual performance evaluations of your team

Interviewing, hiring, and training

Planning, assigning, and directing work; rewarding and disciplining team members; addressing complaints and resolving problems.

Additional Responsibilities

Can independently develop business strategic planning and coordinate efforts

Assist in making connections with external potential business partners

Works in conjunction with the Operations group to implement best practices.

Understand the full operation of a Professional Services organization.

Will travel, when necessary, to meet with current and future customers.

Required skills and competencies:

4-year undergraduate degree from an accredited university

MBA, or equivalent, from an accredited university

Exceptional verbal and written communication

Excellent client management skills and the ability to work with customers in both pre-sales and post-sales environment

Strong leadership, business development, organizational, team management, communication (verbal, written, and presentation), and interpersonal skills

5+ years working in a software services, and/or Consulting, leadership capacity

Demonstrated success in solutioning, selling, and delivering solutions for F1000 organizations

Proven success partnering across departments

Excellent customer engagement, solution visioning, and problem-solving skills

Demonstrated experience translating customer business requirements into software solutions

Experience successfully utilizing change management and business process mapping strategies

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better.

Come join us!