Cabinet Software Support Technician
Cyncly
Job Title: Cabinet Software Support Technician
Location: Remote
Contract: Full Time, Permanent
About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.
Mozaik Software is a leading provider of manufacturing solutions for the cabinet making industry. Our software offers end-to-end tools for planning, designing, visualising, and manufacturing cabinetry projects, optimising production on CNC machinery.
About the role
The Cabinet Software Support Technician role is a key in our support department. They will be responsible for providing the best technical assistance to our current and prospective customers.
Main Responsibilities:
- Providing one-on-one online support to our customers.
- Providing help to our Customers through the Team Support system.
- Providing online technical demonstrations of our product to potential customers.
- Answering technical questions from prospective customers by phone.
- Representing Mozaik at industry trade shows.
- Participate in product development meetings
Required Skills and Experience:
- Experience within the custom cabinet industry is required. (SMB)
- Knowledge of cabinet manufacturing machinery is an asset, 1 year of Mozaik software usage is preferred.
- Experience with CNC machinery is an asset.
- Experience with cabinet manufacturing software.
- Strong communication skills are required.
- Technology skills are an asset.
Working for us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.
Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.
We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.
If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.