Job Title: Client Success Manager - Renewals

Location: Remote

Contract: Full-Time Permanent

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Main Responsibilities:

• Manage a high-volume book of clients while establishing and maintaining strong relationships throughout the client’s partnership with the company
• Manage new client kick-off meetings which includes understanding client goals, aligning on strategy, determining metrics for measuring success, and building a collaborative relationship with clients
• Organize and facilitate quarterly client business reviews to review the client's performance and provide strategic recommendations for areas of opportunity
• Proactively find trends across client accounts to identify opportunities, address problems, and avoid recurring issues
• Achieve customer retention, upsell, and cross-sell quotas
• Make outbound phone calls and conduct webinars with current clients while maintaining an up-to-date CRM for tracking
• Work cross-functional to ensure the success of your client's online campaigns and overall performance.

Required Skills and Experience:

• 2+ years in account management or client-facing role required
• 1+ years of experience in SEM (Search Engine Marketing) / PPC (Pay Per Click) advertising strategies and experience in measuring the success of such campaigns required
• 1+ years of experience in digital marketing sales is a plus
• A “go-getter” – results-oriented and puts in extra effort to exceed expectations
• An outgoing, friendly, and enthusiastic individual who can positively develop client relationships whilst also managing client expectations
• You have excellent communication and personal organization skills, self-motivation, and can work under pressure
• Ability to work effectively independently and collaboratively
• Goal-driven, self-motivated, team player with a passion for learning

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.