Job Title: Head of PMO
Location: Kochi, India (Hybrid)
Permanent - Full Time

About Us:
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

Build Your Career with Cyncly in Kochi

Kochi is Cyncly’s newest hub, opening doors to exciting career opportunities across diverse functions. Here, you’ll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you’ll have everything you need to thrive.

Availability between 12:30 PM to 9:30 PM IST is required to support collaboration with our global teams.

About the Role
We are seeking an experienced PMO Head to drive operational excellence across our project portfolio with a strong emphasis on release management, scrum management and cross-functional program management. This role will serve as a critical bridge between technology teams, business stakeholders, and leadership to ensure seamless delivery of strategic initiatives.

Key Position Responsibilities Include:
Release Management

• Oversee end-to-end release planning, coordination, and execution across multiple products and platforms.
• Establish and maintain release schedules, gates, and governance processes.
• Coordinate cross-team dependencies and manage release risks and issues.
• Develop and enforce release readiness criteria and quality gates.
• Lead release retrospectives and drive continuous improvement in release processes.
• Maintain release documentation, runbooks, and communication plans.

Scrum Master & Agile Leadership

• Serve as Scrum Master for critical program-level initiatives.
• Facilitate Agile ceremonies including sprint planning, daily standups, retrospectives, and demos.
• Coach teams on Agile best practices and help remove impediments.
• Foster a culture of continuous improvement and team empowerment.
• Track and communicate sprint velocity, burn-down, and team health metrics.
• Guide teams through Agile transformation and process optimization.

Cross-Functional Program Management

• Lead complex, enterprise-wide programs spanning multiple teams and departments.
• Develop comprehensive program plans, timelines, and resource allocation strategies.
• Manage program budgets, scope, and deliverables.
• Coordinate activities across engineering, product, operations, and business teams.
• Identify and mitigate program risks and interdependencies.
• Provide executive-level visibility through dashboards, reports, and status updates.
• Drive alignment between technical execution and business objectives.

PMO Operations

• Establish and maintain PMO standards, methodologies, and templates.
• Implement project management tools and reporting frameworks.
• Build capacity planning and resource management processes.
• Develop KPIs and metrics to measure program health and delivery performance.
• Mentor project managers and coordinate resources across the portfolio.

Required Experience and Qualifications:

• 7+ years of experience in program/project management with at least 3 years in a PMO leadership role.
• Proven track record managing complex software releases in fast-paced technology environments.
• Certified Scrum Master (CSM) or equivalent Agile certification required. PMP, PgMP, or equivalent project management certification strongly preferred.
• Deep understanding of software development lifecycle (SDLC) and release management best practices.
• Extensive experience facilitating Agile ceremonies and coaching teams.
• Strong background managing cross-functional programs with multiple stakeholders.

Technical Skills:

• Expert proficiency with project management tools (A-ha and Azure DevOps preferred but similar).
• Experience with release management and CI/CD tools and processes.
• Strong understanding of Agile, Scrum, Kanban, and SAFe methodologies.
• Proficiency with collaboration tools (Microsoft Teams, Slack, Miro, etc.).
• Experience with portfolio management and resource planning tools.
• Advanced skills in Excel, PowerPoint, and data visualization for reporting.

Key Competencies:

• Leadership: Ability to influence without authority and build consensus across diverse teams.
• Communication: Exceptional verbal and written communication skills with the ability to tailor messaging for technical and executive audiences.
• Problem-Solving: Strategic thinking with strong analytical and troubleshooting capabilities.
• Organization: Superior attention to detail with ability to manage multiple complex initiatives simultaneously.
• Adaptability: Comfortable navigating ambiguity and driving change in dynamic environments.
• Collaboration: Natural relationship builder who thrives in team-oriented settings.

Working for us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - Come join us.