Location: Brazil (100% remote or hybrid for Serra Gaúcha residents)

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) - 42h/week

Expected Process Start Date: January 2026

PLEASE ATTACH YOUR CV IN ENGLISH!

People with disabilities are welcome at Cyncly!

About us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.

Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa.

At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

About the role

As a Data Architect, you will be responsible for designing, builing, and maintaining the technical infrastructure for customer insights data. You will work on creating secure, automated data pipelines, managing ETL processes, and enabling AI/ML capabilities. Collaborating with internal teams such as Customer Insights, Customer Success and Operations, you’ll ensure data quality, reliability, and timeliness while maintaining technical documentation and optimizing analytics infrastructure.

Key responsibilities

• Architect, build, and maintain secure, automated data pipelines and integrations connecting Snowflake, Totango, CustomerGauge, and other designated tools to enable near real-time feedback and reporting.

• Oversee ETL processes and integration rules, ensuring reliable, accurate, and low-latency delivery of customer health and feedback data. Conduct monthly data quality audits and report findings to the Customer Insights team.

• Develop and implement a standardized, unified data schema. Manage platform configuration and system-of-record logic for all insight sources, with quarterly reviews and updates.

• Coordinate the technical design and deployment of AI/ML models for predictive analytics, automation, and anomaly detection, in partnership with relevant cross-functional teams.

• Manage survey trigger automation, business logic for health score refreshes, and success metric calculations, with documented workflows and change logs.

• Ensure best practices in data validation, governance, monitoring, security, and regulatory compliance, following company and industry standards.

• Maintain up-to-date documentation of all integrations and admin configurations. Provide training and technical support to internal stakeholders as needed.

• Lead technical support for data enrichment, continuous optimization, new platform rollouts, and escalation of vendor issues, with clear escalation paths and response timelines.

• Proactively identify technological gaps and advise on system scalability or automation enhancements, providing quarterly recommendations to leadership.

Required skills and competencies

• Solid experience building and maintaining data solutions within SaaS environments, with expertise in ETL, SQL, Snowflake, and integration middleware.

• Demonstrated ability to automate data flows, support machine learning development, and administer platforms such as Totango and CustomerGauge.

• Strong understanding of customer journey analytics, segmentation, and data governance.

• Proven skills in documentation, troubleshooting, and providing internal support for platform transformation, maintenance, and optimization.

• Advanced English (C1+).

What we can offer you at Cyncly

• National Medical Health Plan (Unimed);

• National Dental Assistance (Unimed);

• Maternity & Paternity extension leave;

• Life Insurance;

• Meal/ Restaurant allowance (Alelo Tudo);

• Home office allowance (if applicable);

• Education Platforms and training funding;

• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);

• Annual Profit Sharing Program;

• Education allowance;

• DayOff as a birthday gift;

• Agreement with pharmacies, restaurants and theaters.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.