Location: Brazil (100% remote or hybrid for Serra Gaúcha residents)

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) — 42h/week

Expected Process Start Date: January 2026

PLEASE ATTACH YOUR CV IN ENGLISH!

People with disabilities are welcome at Cyncly!

About us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.

Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa.

At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

About the role

As a Customer Onboarding Specialist, you will act as the main contact for new clients, guiding them through software usage, upskilling, and promoting training packages to drive revenue. You will design digital onboarding journeys for customers, identify early signs of challenges to prevent churn, and collaborate on retention strategies. Additionally, you will analyze data and customer feedback to enhance onboarding processes and improve product usability.

Main responsibilities

• Guide new customers through the onboarding process, ensuring a smooth transition from purchase to successful product adoption.

• Conduct kickoff calls, discovery sessions, and onboarding meetings to understand customer goals, timelines, and success criteria.

• Assist customers with account configuration, setup, and integrations.

• Design, build, and deploy digital onboarding journeys—including automated email sequences, self-service learning paths, in-app guidance, and resource hubs.

• Maintain and iterate on digital onboarding content to improve clarity, engagement, and time-to-value.

• Collaborate with Training, Product, and Customer Success teams to ensure digital onboarding content aligns with product updates and customer needs.

• Proactively promote and sell additional training and/or our training packages to customers to help generate additional revenue

• Assist in developing and refining onboarding documentation, playbooks, and identifying areas of need for training content.

• Help with ad hoc support to customers, as and when required.

Required skills and competencies

• Excellent verbal and written communication skills.

• Clear pronunciation and good intonation.

• Good listening skills (active listening).

• Customer-focused.

• Flexible and able to adapt to different channels.

• Strong planning and organizational skills.

• Ability to use initiative and work autonomously.

• Team player and collaborative approach to working.

• Advanced English (C1+).

• Able to work with MS-Office tools.

• Experience in working with online channels and virtual learning platforms or experience in working in a multi-channel environment are a plus point

Bonus skill:

• Experience working within the Kitchen and Bath Design Industry is beneficial

What we can offer you at Cyncly

• National Medical Health Plan (Unimed);

• National Dental Assistance (Unimed);

• Maternity & Paternity extension leave;

• Life Insurance;

• Meal/ Restaurant allowance (Alelo Tudo);

• Home office allowance (if applicable);

• Education Platforms and training funding;

• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);

• Annual Profit Sharing Program;

• Education allowance;

• DayOff as a birthday gift;

• Agreement with pharmacies, restaurants and theaters.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.