Location: Brazil (100% remote or hybrid for Serra Gaúcha residents)

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) — 42h/week

Expected Process Start Date: January 2026

PLEASE ATTACH YOUR CV IN ENGLISH!

People with disabilities are welcome at Cyncly!

About us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.

Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa.

At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

About the role

As a Customer Success Manager, you will be responsible for managing relationships with customers, driving retention and growth by understanding their needs and demonstrating Cyncly’s value. This role involves implementing success programs, reducing churn analyzing feedback, and developing strategies for customer engagement and expansion. The ideal candidate is personable, analytical, tech-savvy, and skilled in communication, leadership, and creativity to maximize customer value and foster long-term success.

Main responsibilities

• Develop strong relationships within a set portfolio of accounts to ensure they remain happy and loyal customers.

• Drive positive onboarding experience and reduce time to value through close collaboration with Training and Onboarding team to ensure smooth onboarding process.

• Support customers to achieve their objectives by using our solution and help customers to understand the value of our solution.

• Create additional value in the customer relationship such as through activities beyond the solution.

• Be the voice of the customer at Cyncly - share customers’ feedback to the product management team to improve the software.

• Help Cyncly to retain the customer for longer to increase profitability, and reduce churn by increasing customer satisfaction. Proactively engage customers at risk, including handling and resolving customer requests and complaints.

• Prompt upsell and cross-sell of services and products to the customers, collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities. Get involved in presales activities where required

• Analyze customer data to improve customer experience, monitor and report back to the team leads and managers.

• Develop customer focused processes for ensuring customer success.

Required skills and competencies

• Experience in the software industry (Cloud and kitchen/bath experience would be a plus).

• Advanced English (C1+).

• Solid experience in customer success position.

• Experience in driving adoption of technology across accounts.

• Customer-focused profile.

• Experience in managing a diverse portfolio and adapting approach for each client.

• Passion for technology and for being a part of a fast-growing SaaS company.

• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).

• Proven understanding of value drivers in recurring revenue business models.

Bonus skills:

• Project management experience or managing a team.

What we can offer you at Cyncly

• National Medical Health Plan (Unimed);

• National Dental Assistance (Unimed);

• Maternity & Paternity extension leave;

• Life Insurance;

• Meal/ Restaurant allowance (Alelo Tudo);

• Home office allowance (if applicable);

• Education Platforms and training funding;

• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);

• Annual Profit Sharing Program;

• Education allowance;

• DayOff as a birthday gift;

• Agreement with pharmacies, restaurants and theaters.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.