Location: Brazil (100% remote or hybrid for Serra Gaúcha residents)

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) — 42h/week

Expected Process Start Date: January 2026

PLEASE ATTACH YOUR CV IN ENGLISH!

People with disabilities are welcome at Cyncly!

About us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.

Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa.

At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

About the role

As a Training Analyst, you will be responsible for developing, implementing and conducting training with a focus on promoting an experience of excellence and maximizing the perceived value of the software. You will act as a technical and strategic reference for the training team, ensuring the creation and multiplication of content that meets the needs of customers, as well as training specialists to replicate knowledge in line with Customer Success best practices and user engagement.

Main Responsibilities

• Develop and deliver face-to-face and online training on the use of software for customers and internal teams;

• Act as a technical reference for the team, providing support and guidance on the use of the company's products;

• Conduct briefings with customers to identify specific needs and design personalized training;

• Creating scripts, developing content and teaching materials for training, courses, workshops and lectures;

• Assessing the technical capacity of partners and instructors in order to certify them to provide training on the software;

• Planning, organizing and running courses, workshops, lives and other educational events for different audiences;

• Planning logistics and scheduling training, allocating the necessary resources, such as instructors, materials and equipment;

• Monitoring the progress of training participants and providing feedback;

• Collecting feedback on training programs and identifying opportunities for improvement in the materials and methodologies applied;

• Being a reference in knowledge and usability of multiple products at Cyncly;

• Multiply content formulated in an appropriate format, training instructors to be able to replicate knowledge effectively;

• Updating training content whenever there are new functionalities or software updates;

• Collaborate with the Support and Customer Success teams to align training strategies with customer demands;

• Train instructors and colleagues with less technical knowledge, ensuring the consistency and quality of the training offered.

Required Skills and Experience:

• Full university degree or credential in Interior Design, Architecture, Engineering or related areas;

• Experience with Promob;

• Excellent verbal and written communication skills, with the ability to explain technical concepts in a clear and accessible manner to a variety of audiences;

• Ability to build relationships, promoting a positive and collaborative learning environment;

• Advanced English (C1+);

• Ability to work independently, managing multiple priorities and adapting to change.

• Experience with e-learning platforms, LMS and educational content creation tools;

• Ability to manage training projects, from planning to delivery and evaluation of results.

What we can offer you at Cyncly

• National Medical Health Plan (Unimed);

• National Dental Assistance (Unimed);

• Maternity & Paternity extension leave;

• Life Insurance;

• Meal/ Restaurant allowance (Alelo Tudo);

• Home office allowance (if applicable);

• Education Platforms and training funding;

• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);

• Annual Profit Sharing Program;

• Education allowance;

• DayOff as a birthday gift;

• Agreement with pharmacies, restaurants and theaters.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.