Job Title: Entitlement Specialist
Location: Pune, India (Hybrid)
Permanent - Full Time

About Us:
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialised in technology.

About The Role:
The role involves processing dispatch requests via Zendesk or other channels, setting up licensing tools, and coordinating with internal teams like implementation, training, and support. Responsibilities include handling catalogue requests, licensing queries, access requests, churn requests, and on-stop requests, as well as processing license replacements.

Availability from 12:30 pm IST to 9:30 pm IST is a requirement for this role.

Main Responsibilities:

• Process Entitlement Requests.
• Handle all Entitlement requests received via Zendesk tickets or alternative channels if not yet processed through CRM.
• Communicate with customers to provide necessary details regarding Entitlement requests.
• Collaborate with internal teams (e.g., implementation, training, support) to ensure proper coordination and communication regarding Entitlements.
• Catalogue & licensing Queries & Support.
• Clarification of catalogue and licensing details for the sales team.
• Churn requests in coordination with Finance and Renewals teams.
• "On Stop" requests in coordination with Finance.
• License Replacements.

Required Skills and Experience:

• Strong communication and coordination skills across internal teams and with customers with a prerequisite for strong English verbal and written.
• Proficiency in handling ticketing systems like Zendesk.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to learn and use multiple inhouse developed IT Systems to manage Entitlement Provisions.

Working For Us:
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.