Location: Brasil (100% Remote or Hybrid for Serra Gaúcha Residents)

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) - 42h/week

PLEASE ATTACH YOUR CV IN ENGLISH

People with disabilities are welcome at Cyncly!

About Us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing, and content software and solutions for the retail, design, and manufacturing industries. After a merger in 2021 between Compusoft, 2020 Technologies, and their affiliates, Cyncly brings over 35 years of industry experience. We provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems, and enterprise resource planning (ERP).

Cyncly serves more than 70,000 customers across 100 countries, with operations spanning North America, Europe, South America, Asia Pacific, and Africa. We are committed to fostering an inclusive and diverse environment where all perspectives are valued and celebrated.

About the Role
As an Entitlement Management Analyst, you'll be responsible for processing dispatch requests via ZenDesk or other channels, setting up licensing tools, and coordinating with internal teams like implementation, training, and support. Your responsibilities include handling catalogue requests, licensing queries, access requests, churn requests, and on-stop requests, as well as processing license replacements.

Main Responsibilities

• Process Entitlement Requests.
• Handle all Entitlement requests received via ZenDesk tickets or alternative channels if not yet processed through CRM.
• Communicate with customers to provide necessary details regarding Entitlement requests.
• Collaborate with internal teams (e.g., implementation, training, support) to ensure proper coordination and communication regarding Entitlements.
• Catalogue & licensing Queries & Support.
• Clarification of catalogue and licensing details for the sales team.
• Churn requests in coordination with Finance and Renewals teams.
• "On Stop" requests in coordination with Finance.
• License Replacements.

Required Qualifications

• Advanced proficiency in English (both verbal and written), as this role involves frequent interaction with stakeholders across multiple regions worldwide.
• Strong communication and coordination skills across internal teams and with customers.
• Proficiency in handling ticketing systems like ZenDesk.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to learn and use multiple inhouse developed IT Systems to manage Entitlement Provisions.

What we can offer you at Cyncly

• National Medical Health Plan (Unimed).
• National Dental Assistance (Unimed).
• Maternity & Paternity extension leave.
• Life Insurance.
• Meal/ Restaurant allowance (Alelo Tudo).
• Home office allowance (if applicable).
• Education Platforms and training funding.
• Gympass, Zenklub (Health app) and Guapeco (Pet Plan).
• Annual Profit Sharing Program.
• Education allowance.
• DayOff as a birthday gift.
• Agreement with pharmacies, restaurants and theaters.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.