Job Title: IT Project Coordinator
Location: Kochi, India (Onsite)
Permanent - Full Time


About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

Build Your Career with Cyncly in Kochi

Kochi is Cyncly’s newest hub, opening doors to exciting career opportunities across diverse functions. Here, you’ll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you’ll have everything you need to thrive.

About the Role
The Project Coordinator is a key member of the IT & Security Project Management Office (PMO) responsible for ensuring the efficient coordination, reporting, and governance of Security and IT Infrastructure projects across Cyncly. This role provides critical support to Project Managers and stakeholders by managing project documentation, tracking schedules, facilitating communication, and
producing high-quality progress visibility tools. The ideal candidate possesses strong organizational skills, an analytical mindset, and a foundational understanding of project management principles, including those governed by PMP and ITIL frameworks.

Key Position Responsibilities Include:
Project Coordination and Communication

• Stakeholder Liaison: Serve as a central point of coordination between Project Managers (PMs),
• Security Team members, IT Infrastructure Delivery Engineers, other technical teams, and internal stakeholders.
• Meeting Management: Coordinate and schedule key project meetings (kick-offs, status updates.
  post-mortems), prepare agendas, document comprehensive meeting minutes, and track action items to completion.
• Information Flow: Manage project communication logs and ensure timely dissemination of status updates, changes, and key decisions to all relevant parties.
• Documentation Control: Maintain and manage the centralized repository for all project documentation (plans, scopes, schedules, risk logs, sign-offs) in line with PMO standards.

Reporting, Dashboards, and Tracking

• Progress Reporting: Create, maintain, and distribute accurate weekly and monthly dashboards and progress reports detailing project status, milestone completion, and resource utilization.
• KPI and Metrics Tracking: Track key performance indicators (KPIs) against project plans, budgets, and schedules, escalating deviations and potential risks to the Project Manager.
• Schedule Support: Assist PMs with tracking project timelines, dependencies, and resource allocations across multiple simultaneous projects.
• PMO Governance: Support the enforcement of PMO methodologies and governance standards, ensuring all projects follow mandated gate reviews and documentation processes.

Administrative and Continuous Improvement

• Assist in the initial setup of projects within the PMO toolset (e.g., FreshService Project Management module, or similar).
  Support the PMO Manager in developing and refining project templates, standards, and best practices.
• Maintain a deep awareness of PMP principles (e.g., scope, time, cost, quality) and contribute to the continuous improvement of the project management lifecycle.
• Facilitate lessons learned sessions at the conclusion of projects to capture valuable insights for future planning.

Required Skills and Qualifications:

• Experience: 3-5 years of experience in a Project Coordinator, PMO Analyst, or similar administrative role supporting technical projects, preferably in an IT environment.
• Reporting Expertise: Proven ability to create clear, visually effective reports and dashboards (e.g. using Excel, Power BI, or similar tools).
• Tool Proficiency: Strong proficiency in using project management tools (e.g., MS Project, Asana, Jira, or FreshService Project Management).
• Process Knowledge: Foundational understanding or awareness of project management methodologies (e.g., PMP, Prince2) and IT service frameworks (ITIL).
• Communication: Exceptional written and verbal communication skills with the ability to interact professionally with technical teams and business stakeholders.

Desired Skills:

• Relevant certification (e.g., CAPM, PMP candidate, or PRINCE2 Foundation).
• Experience in Information Security and Cyber Security program development.
• Experience in resource management and financial tracking for IT projects.
• Experience coordinating large-scale IT infrastructure or cloud migration projects.
• Organization: Exceptional planning, organizational, and time management skills with a strong eye for detail.
• Proactivity: Demonstrates self-motivation, proactivity, and tenacity in following up on outstanding items and driving tasks to completion.
• Analytical: Logical approach to problem-solving and risk identification.
• Teamwork: A strong team player, energetic, and highly effective in cross-functional collaboration.

Working for us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - Come join us.