Job Title: Sharepoint Administrator
Location: Kochi, India (Onsite)
Permanent - Full Time

About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

Build Your Career with Cyncly in Kochi

Kochi is Cyncly’s newest hub, opening doors to exciting career opportunities across diverse functions. Here, you’ll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you’ll have everything you need to thrive.

About the Role
The Application Support Engineer (SharePoint) is a hands-on technical role primarily responsible for the operational stability, maintenance, security, and day-to-day administration of Cyncly’s SharePoint environment. Working closely with the Application Support Lead, this position ensures the platform is highly available and supports user adoption effectively.
This role also provides secondary support for other internal IT applications and requires strong problem-solving skills, technical knowledge in SharePoint administration, and a commitment to resolving incidents promptly within defined Service Level Agreements (SLAs).

Key Position Responsibilities Include:
SharePoint Administration and Service Delivery

• SharePoint Governance: Perform day‑to‑day administration of SharePoint environments, including managing site collections, ensuring optimal performance, and adhering to organizational governance policies.
• Security & Permissions: Own and manage SharePoint site and list level permissions, security groups, and external sharing settings to maintain strict data integrity and access control.
• Incident Resolution and Troubleshooting: Responsible for the end‑to‑end response, analysis, and resolution of all support tickets and service requests related to SharePoint and its associated features such as workflows, lists, libraries, and views.
• Innovation & Technology: Drive the design, implementation, and adoption of SharePoint design strategies that enable the rapid adoption and utilization of AI‑based technologies including CoPilot, ChatGPT, and Claude.
• Maintenance: Support and maintain custom SharePoint components, workflows (for example, Power Automate/Flow), and custom forms.
• SLA Adherence: Ensure all support tickets and requests are managed, followed up on, and rigorously closed within the agreed‑upon Service Level Agreements (SLAs), utilizing FreshService for logging and tracking.
• Serve as the technical resource for problem determination, workaround resolution, and assisting in the identification of the Root Cause Analysis (RCA) for recurring SharePoint issues.

Technical and Collaboration Support

• Utilize hands‑on knowledge of SQL Server and C# .NET to debug and understand issues in applications integrated with or built on the .NET framework, enabling efficient issue resolution.
• Escalate complex or high‑impact incidents to the appropriate senior team members (Manager/L4) or internal teams such as
• Development and Infrastructure to ensure timely resolution.
• Work closely with internal IT teams and stakeholders to ensure seamless end‑to‑end resolution of customer issues and coordination of necessary support or fixes.
• Maintain excellent customer service skills, providing clear communication and adherence to high service standards.

Documentation and Operational Support

• Responsible for creating, maintaining, and updating comprehensive SharePoint support documentation and knowledge base articles to improve efficiency and self‑service capabilities.
• Provide assistance and coverage for other team members as required, maintaining high operational coverage, which may include flexibility to work during core business hours such as EST hours.
• Drive for results and meet targeted deadlines while upholding a commitment to quality.
  

Required Experience and Qualifications:

• Minimum of 4–6 years of experience as a dedicated SharePoint Administrator or similar application support role with a heavy SharePoint focus.
• Strong capabilities in Problem Determination, Workaround Resolution, and Root Cause Analysis.
• Proven ability to work both independently and collaboratively as part of a team.
• SharePoint Mastery: Expert‑level familiarity with administering and supporting SharePoint Online/Server, including site collection administration, security groups, features, and site configuration.
• PowerShell: Proficiency in using PowerShell for SharePoint administrative tasks and automation.
• Experience with AI tools such as CoPilot.
• Experience with implementing good DMS (document management systems) practices to enable corporate policy compliance, for example, data labelling to enable DLP and execution of document retention schedules.
• Strong problem‑solving and troubleshooting capabilities.
  

Core Competencies:

• Communication: Excellent communication skills, both written and verbal.
• Problem Solving: Logical, analytical approach to problem solving with a strong eye for detail.
• Teamwork: Must be a very good team player with strong interpersonal skills and a positive attitude.
• Planning & Flexibility: Good planning, organizing, and time management skills, with the flexibility to adapt to work schedules as required, for example, EST hours.
  

Desired Skills:

• Basic knowledge of the Azure Cloud platform.
• FreshService: Knowledge or experience with FreshService administration such as ticket category configuration and service catalogue updates.
• Hands‑on knowledge and proficiency in SQL Server and C# .NET for troubleshooting application layers.
• Practical experience in debugging and supporting .NET web applications integrated with SharePoint.
• Knowledge in VB and debugging VB applications.
• Ability to understand the logic flow of programming through reading C#, SQL, or XSLT content.
• Ability to identify potential issues, anticipate, and proactively address them.
  

Working for us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - Come join us.