Job Title: Senior System Administrator – Level 3
Location: Kochi, India (Onsite)
Permanent - Full Time

About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

Build Your Career with Cyncly in Kochi

Kochi is Cyncly’s newest hub, opening doors to exciting career opportunities across diverse functions. Here, you’ll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you’ll have everything you need to thrive.

About the Role
Senior System Administrator at L3 role is a senior, technical role responsible for maintaining the stability, high availability, and performance of Cyncly's critical production infrastructure including all the on-prem and cloud hosting.
This role serves as the 3rd escalation point (Level 3) for complex operational incidents. The Engineer will utilize deep systems knowledge to proactively identify and resolve issues, manage monitoring systems, and lead maintenance projects. The Engineer will strictly adhere to ITIL processes, leveraging Freshservice as the core platform for Incident, Problem, and Change Management.


Key Position Responsibilities Include:
L3 System Operations and Support

• Serve as the primary Level 3 escalation point for complex and recurring incidents affecting hosted systems, services, servers, and network devices.
• Perform proactive and reactive health checks, diagnostics, and high-level troubleshooting to ensure continuous availability and performance of the production environment.
• Conduct Root Cause Analysis (RCA) for major incidents, developing and implementing permanent remediation actions to prevent recurrence.
• Manage incident and problem resolution workflows within the FreshService ITSM platform, ensuring clear communication and accurate documentation.
• Adhere to and promote ITIL-aligned processes, specifically in Incident, Problem, and Change Management.

Advanced System Administration

• Provide expert system administration and maintenance for enterprise hosting at on-prem and cloud.
• Hands-on experience in troubleshooting, patch administration, installation, and remote administration of systems and network.
• High focus on automation and AI (infrastructure as code, scripting, etc.)
• Configure, maintain, and optimize core infrastructure services, including Proxy servers and web servers (e.g., Apache).
• Manage the M365, Azure and other core service admin centres.

Monitoring and Infrastructure Maintenance

• Design, configure, and maintain enterprise monitoring solutions, specifically Zabbix, ensuring comprehensive coverage of servers, network devices, and critical services.
• Lead technical improvement and maintenance projects, including OS and package patching, system upgrades, and capacity expansion planning.
• Provide technical support and knowledge transfer to L1 and L2 Service Desk/Operations teams.

Required Experience and Qualifications:

• Bachelor’s degree in computer science, Information Systems, or a similar relevant technical degree.
• Minimum of 4-6 years of experience in a high-availability IT Operations or Infrastructure role, with a strong focus on systems and networking.
• Windows and Linux Expertise: Deep, hands-on administrative experience in Windows and Linux OS variants, including advanced troubleshooting and system hardening.
• Certifications: Microsoft Certifications, CISCO certifications, RHCSA/RHCE etc. are highly desired.
• Expertise in patching enterprise systems and packages.
• Proven experience installing and configuring enterprise monitoring tools such as Zabbix.
• Strong understanding of network concepts, protocols, and the ability to monitor and troubleshoot network devices.

Core Competencies:

• Strong problem-solving and analytical skills, with the ability to handle complex, high-pressure situations.
• Excellent written and verbal communication skills, suitable for detailed technical documentation and stakeholder updates.
• Must be a self-starter, highly energetic, and a collaborative team player.

Desired Skills:

• Familiarity with virtualization platforms (e.g., VMware) and SAN management concepts.
• Experience with scripting languages (e.g., Bash, Python, or PowerShell) for automation and efficiency gains.
• Knowledge of backup and disaster recovery systems.
• Familiarity with IT service management (ITSM) frameworks, such as ITIL.
• Basic working knowledge of Windows Operating Systems is a plus.

Working for Us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - Come join us.