Job Title: Mozaik Software Trainer

Location: Lisbon, Hybrid

Contract: Permanent, Full Time

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Opened in 2025, our Lisbon Regional Operations Center has grown to over 50 employees in less than ten months, with ambitious plans to reach 300 employees by 2027.

Mozaik Software is a global leading provider of manufacturing solutions for the custom cabinet industry. Our software offers end-to-end solutions for planning, designing, visualizing, and manufacturing cabinetry projects, optimizing production on CNC machinery.

The Role:

We are seeking an experienced Mozaik Software Trainer to deliver exceptional training and support to our clients. The ideal candidate will possess extensive hands-on experience with our Mozaik software, strong virtual presentation skills, and the ability to effectively document and follow up on training sessions. This role requires a professional who can translate complex software functionality into clear, actionable guidance for diverse audiences.

Responsibilities and Duties:

• Conduct comprehensive virtual training sessions using Zoom and other video conferencing platforms
• Develop and deliver customized training programs tailored to client needs and skill levels
• Create and maintain detailed documentation of all training sessions, including meeting notes, action items, and follow-up requirements
• Provide timely and professional follow-up communications to clients post-training
• Deliver engaging customer presentations that demonstrate software features and best practices
• Respond to client questions and troubleshoot issues during and after training sessions
• Collaborate with the product development team to provide client feedback and suggestions for software improvements
• Stay current with software updates and new features to ensure training materials remain accurate and comprehensive
• Develop familiarity with Unit testing and PSR Standards
• Master Software Development lifecycle, standards and technologies used by the team
• Deliver on time with high quality
• Provide specialized helpdesk support for CNC and Optimizer issues to our customers as needed using our Support Ticketing system
• Ensure our customers receive the necessary support in a timely manner to be successful
• Test and identify potential bugs to send to our QC team
• Representing Mozaik at industry trade shows if/as needed

Qualifications(Preferred):

• Experience in software support
• Knowledge of cabinet manufacturing is an asset
• Strong technology skills are necessary
• Analytical, problem-solving, and decision-making skills
• Demonstrate excellent technical, interpersonal, and organizational skills
• Good knowledge in SOLID design principles and architecture/design patterns
• Team player that puts team first.
• Demonstrated ability to effectively establish and maintain working relationships across disciplines and across the organization

Working for Us

At Cyncly, we call our team OneCyncly—a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life.

We value diversity of experience, perspective, and skill, and thrive through openness, trust, and respect. You’ll join a team that takes ownership, solves problems, and focuses on making an impact.

We encourage curiosity, welcome new ideas, and view mistakes as opportunities to learn. You’ll enjoy flexible and autonomous ways of working, supported by leaders committed to your growth.

We celebrate individuality and encourage everyone to bring their authentic self to work—because together, we build something better.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in—come join us.