Job Title: Mozaik Trainer
Location: Remote
Contract: Permanent, Full Time

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Position Summary:

We are seeking an experienced Mozaik Software Trainer to deliver exceptional training and support to our clients. The ideal candidate will possess extensive hands-on experience with our Mozaik software, strong virtual presentation skills, and the ability to effectively document and follow up on training sessions. This role requires a professional who can translate complex software functionality into clear, actionable guidance for diverse audiences.

Responsibilities and Duties:

• Conduct comprehensive virtual training sessions using Zoom and other video conferencing platforms
• Develop and deliver customized training programs tailored to client needs and skill levels
• Create and maintain detailed documentation of all training sessions, including meeting notes, action items, and follow-up

Requirements

• Provide timely and professional follow-up communications to clients post-training
• Deliver engaging customer presentations that demonstrate software features and best practices
• Respond to client questions and troubleshoot issues during and after training sessions
• Collaborate with the product development team to provide client feedback and suggestions for software improvements
• Stay current with software updates and new features to ensure training materials remain accurate and comprehensive
• Develop familiarity with Unit testing and PSR Standards
• Master Software Development lifecycle, standards and technologies used by the team
• Deliver on time with high quality
• Provide specialized helpdesk support for CNC and Optimizer issues to our customers as needed using our Support Ticketing system
• Ensure our customers receive the necessary support in a timely manner to be successful
• Test and identify potential bugs to send to our QC team
• Representing Mozaik at industry trade shows if/as needed

Qualifications(Preferred):

• Experience in software support
• Knowledge of cabinet manufacturing is an asset
• Strong technology skills are necessary
• Analytical, problem-solving, and decision-making skills
• Demonstrate excellent technical, interpersonal, and organizational skills
• Good knowledge in SOLID design principles and architecture/design patterns
• Team player that puts team first.
• Demonstrated ability to effectively establish and maintain working relationships across disciplines and across the organization

In accordance with applicable pay transparency laws, we are committed to providing clear and equitable compensation information. For this remote position, the expected salary range is $65,000 - $85,000 USD, depending on location, experience, and qualifications. This role may also be eligible for additional compensation such as bonuses, commissions, or equity, as well as a comprehensive benefits package. Candidates applying from jurisdictions with specific pay disclosure requirements (e.g., California, Colorado, New York, Washington, Illinois, British Columbia) will receive location-specific compensation details in compliance with local laws.

Equal Opportunity Employer Statement:

Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.