Job Title: Solution Architect

Location: São Paulo (Hybrid)

Contract: Full Time, Permanent

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity investors.

About the Role

As a Solution Architect within Professional Services (KBFr), you will own the end-to-end solution design for enterprise and mid-market customers implementing our cloud-based space planning and design platforms. These solutions integrate with SaaS platforms, eCommerce, Order Management, CRM systems, and content ecosystems.

You will act as the technical and functional authority across customer engagements, translating business requirements into scalable, secure, and high-performing solution architectures.

Working closely with Business Analysts, Developers, Project Managers, and customer stakeholders, you will ensure solution integrity from discovery through deployment while guiding clients toward best-practice architectures that balance customization with long-term maintainability.

Key Responsibilities

• Lead architectural discovery sessions with customer stakeholders to understand business objectives, system landscapes, and integration requirements
• Design and document end-to-end solution architectures across SaaS platforms, APIs, middleware, CRM, eCommerce, and Order Management systems
• Define data flows, system boundaries, integration patterns, and security considerations
• Produce architecture documentation including diagrams, data models, and interface specifications
• Ensure solutions are scalable, performant, and maintainable over time
• Provide architectural oversight across multiple implementation projects
• Review technical deliverables to ensure alignment with defined architecture
• Guide configuration and integration decisions across delivery teams
• Identify risks early and propose mitigation strategies
• Act as a trusted technical advisor to enterprise customers
• Present solution architectures to both technical and non-technical stakeholders
• Support proposal development and pre-sales activities with architectural expertise
• Collaborate with Business Analysts to translate requirements into architectural components
• Partner with Developers to ensure accurate implementation of architectural designs
• Support testing strategies and validation of integrated solutions

Required Experience & Qualifications

• 5+ years of experience in Solution Architecture, Technical Consulting, or Enterprise Software Implementation roles
• Strong knowledge of cloud-based SaaS architectures
• Experience with API integrations including REST and web services
• Experience with middleware and integration frameworks
• Strong understanding of data modeling and system interoperability
• Experience leading enterprise-level software implementations
• Ability to produce high-quality technical documentation and architecture diagrams
• Strong understanding of application and infrastructure planning
• Experience working with multi-system ecosystems such as CRM, eCommerce, ERP, or OMS platforms
• Excellent time management and prioritization across multiple projects
• Strong interpersonal and communication skills
• Fluency in French and English, both written and spoken
• Availability for occasional travel to client locations
• Experience using AI tools to support productivity and solution design

Preferred Experience

• Experience with 3D design, space planning, or visualization software environments
• Experience within the Kitchen, Bath, or Furniture industries
• Exposure to enterprise security and compliance practices
• Familiarity with Salesforce or other CRM ecosystems
• Experience working with globally distributed delivery teams

Working at Cyncly

At Cyncly, we are a global team that collaborates with humility and respect. With more than 2,300 employees worldwide, we value diverse perspectives and believe they make us stronger together.

You can expect a supportive and inclusive environment where people are encouraged to do their best work, grow their careers, and contribute meaningfully. We believe in flexibility, autonomy, and continuous development, and in building teams that deliver excellence while supporting one another.

Diversity of experience, background, and thought combined with passion is key to innovation, and we encourage applicants from all backgrounds to apply.

That’s who we are: a team that works together to deliver results and lead the industry with a bold, customer-focused approach. Come join us.