Location: São Paulo — Hybrid

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) - 42h/week,

PLEASE ATTACH YOUR CV IN ENGLISH

People with disabilities are welcome at Cyncly!

About us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.

Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa.

At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

About the role

As a Contract Lifecycle Analyst, you will manage the full post-sale contract lifecycle (amendments, renewals, changes, and churn events), to ensure accuracy, compliance, and a seamless customer experience. Acting as the operational owner of all contract updates, this role collaborates closely with Sales, Customer Success, Finance, and Legal to keep contracts aligned with commercial intent. Strong Salesforce experience, exceptional attention to detail, and a solid understanding of SaaS subscription contracts and commercial operations are essential.

Main responsibilities

Contract Lifecycle Ownership (Post-Sale → Renewal)

• Own and manage all contract activity after initial deal close, including:

• Contract amendments (products, quantities, pricing, term changes)

• Upsells, downsells, partial churn, and full churn events

• Renewal preparation, execution, and contract continuation

• Ensure all changes are accurately reflected in Salesforce and downstream systems.

Amendment & Change Management

• Review, validate, and process contract amendments in line with company policies and commercial approvals.

• Act as the operational bridge between Sales/CS and Legal for non-standard terms or escalations.

• Ensure amendments are correctly documented, versioned, and auditable.

Renewal Operations

• Manage the operational execution of renewals, ensuring:

• Correct pricing, products, and contract terms

• Alignment with previous amendments and customer entitlements

• Support Account Managers and Customer Success with renewal readiness and accuracy.

Salesforce & Systems Excellence

• Maintain high data integrity across Salesforce, including:

• Contract records, renewal dates, terms, and product configurations

• Leverage Salesforce reporting and dashboards to track lifecycle activity, churn, and renewals.

• Identify opportunities for automation and process optimization within Salesforce and related tools.

Order & Commercial Review

• Review incoming orders, amendments, and renewal documentation for:

• Pricing accuracy

• Policy compliance

• Contractual consistency

• Flag discrepancies and drive resolution before execution.

Cross-Functional Collaboration

• Partner closely with:

• Sales & Customer Success on contract changes and renewals

• Finance on billing alignment and revenue accuracy

• Legal on non-standard terms and contractual exceptions

• Act as the primary operational point of contact for post-sale contract questions.

Process Improvement & Governance

• Continuously evaluate and improve contract lifecycle processes to reduce friction and cycle time.

• Help define best practices for contract amendments, churn handling, and renewals.

• Contribute to documentation, playbooks, and operational standards.

Requirements and qualifications

• Strong knowledge of Salesforce, including data management, reporting, and contract-related objects.

• Experience in contract operations, renewal operations, or commercial operations within a SaaS or subscription-based business.

• Solid understanding of:

• Subscription contracts

• Amendments and renewals

• Commercial and revenue implications of contract changes

• High attention to detail with a strong commitment to data accuracy and compliance.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Advanced Enlgish.

• Ability to manage multiple contract workflows in a fast-paced environment.

• Proficiency in Microsoft Office (especially Excel).

Nice to have:

• Experience with CLM tools or Salesforce CPQ.

• Familiarity with billing and finance system integrations.

• Knowledge of SaaS revenue models and churn mechanics.

What we can offer you at Cyncly

• National Medical Health Plan (Unimed);

• National Dental Assistance (Unimed);

• Maternity & Paternity extension leave;

• Life Insurance;

• Meal/ Restaurant allowance (Alelo Tudo);

• Home office allowance (if applicable);

• Education Platforms and training funding;

• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);

• Annual Profit Sharing Program;

• Education allowance;

• DayOff as a birthday gift;

• Agreement with pharmacies, restaurants and theaters.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.