Job Title: Implementation & Training Specialist

Location: Sao Paulo (Hybrid)

Contract: Permanent, Full Time

About Us:

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Opened in 2025, our Lisbon Regional Operation Center has grown to over 50 employees within less than ten months, with ambitious plans to expand to 300 employees by 2027.

Responsibilities:

• Deliver training sessions to clients to support the successful implementation and adoption of the RFMS business management system
• Develop and execute training agendas tailored to client needs, including workshops, webinars, demonstrations, and individual sessions
• Create training materials such as manuals, reference guides, and tutorials to support user adoption and product knowledge
• Support customers by providing guidance on system usage and best practices to improve operational efficiency
• Assess client workflows and align them with RFMS processes to ensure an effective implementation experience
• Execute implementation plans including defined milestones, timelines, and deliverables
• Use project management tools to track progress and document key implementation activities
• Maintain clear project documentation including meeting notes, progress updates, and key decisions
• Collaborate with internal teams to communicate customer feedback, product issues, and improvement opportunities
• Maintain strong relationships with customers and act as a trusted advisor throughout the implementation process
• Travel may be required

Requirements:

• Bachelor’s degree in Business, Education, Information Systems, or a related field, or equivalent professional experience
• 1–3 years of experience in software training, implementation, or business process consulting
• Experience delivering training sessions both virtually and onsite
• Familiarity with ERP systems or business management software is preferred
• Strong understanding of business processes and system workflows
• Service oriented with the ability to manage multiple projects simultaneously
• Ability to work independently while collaborating with global teams
• Strong analytical and problem solving skills
• Ability to explain technical concepts clearly to different audiences
• Excellent communication and presentation skills
• Detail oriented with strong organizational skills
• Comfortable working directly with clients and supporting implementation projects
• Willingness to travel up to 10% when required

Working for us:

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.