Website Support Specialist

Location: São Paulo, Brazil (Hybrid)

Contract: Full Time, Permanent

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content.

Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

At Cyncly, we believe in innovation, collaboration, and creating impactful digital experiences for our customers worldwide.

About the Role

We are looking for a detail-oriented and highly organized Website Support Specialist to join our growing team in São Paulo.

In this role, you will collaborate with a team of specialists using monday.com to support and maintain thousands of client websites. You will manage website update requests, create landing pages, implement promotions, and ensure high-quality execution across multiple CMS platforms while maintaining strong QA standards.

This is an excellent opportunity for someone who enjoys working in a fast-paced digital environment with a strong focus on website management, customer experience, and operational excellence.

Key Responsibilities

• Manage and execute website update requests through monday.com while ensuring all required information is collected before starting work

• Implement website changes including promotions, landing pages, content updates, and image changes across multiple CMS platforms

• Build and maintain webpages using CMS platforms such as WordPress, Shopify, Squarespace, and similar tools

• Ensure all website updates align with brand guidelines, design standards, and client expectations

• Perform detailed QA checks to ensure accuracy, functionality, responsiveness, and consistency

• Optimize websites for desktop, tablet, and mobile responsiveness

• Collaborate closely with internal teams including Account Management, Onboarding, and Support

• Communicate clearly when clarifications or additional recommendations are required

• Manage multiple tickets simultaneously in a fast-paced and high-volume environment

• Identify opportunities to improve workflows, reduce errors, and increase efficiency

Required Experience & Qualifications

• 2+ years of experience in website support, web design, or front-end development

• Hands-on experience with CMS platforms such as WordPress, Shopify, Squarespace, or similar

• Basic knowledge of HTML and CSS for troubleshooting and minor coding adjustments

• Strong attention to detail with a strong quality assurance mindset

• Ability to follow design standards while also making thoughtful design decisions when needed

• Experience working with ticketing or project management systems, preferably monday.com

• Excellent organizational and time management skills

• Ability to manage a high volume of requests efficiently

• Basic understanding of SEO principles and website performance best practices

• Experience using design tools such as Adobe Photoshop, Illustrator, or similar

• Strong written and verbal communication skills in English

Working at Cyncly

At Cyncly, we are a global team that collaborates with humility and respect. We value diverse perspectives and believe they make us stronger together.

You can expect a supportive and inclusive environment where people are encouraged to grow their careers, contribute meaningfully, and work on impactful global projects. We believe in flexibility, autonomy, and continuous development while building teams that deliver excellence and innovation.

That’s who we are: a team that works together to deliver results and lead the industry with a bold, customer-focused approach. Come join us.