Job Title: Senior Security Engineer

Location: Remote, Canada or United States

Contract: Full-Time Permanent

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

About the Role

In this role, you will be responsible for supporting the organization’s security posture through proactive risk management, operational readiness, and process improvement initiatives. You will collaborate closely with cross-functional teams to ensure secure practices are embedded across IT operations, and you will contribute to the development and enforcement of security policies and procedures. The ideal candidate will have a strong understanding of cybersecurity principles, excellent communication skills, and a proactive approach to identifying and mitigating risks. This role offers the opportunity to work in a dynamic environment where your contributions directly impact the resilience and integrity of our digital infrastructure.

Key Responsibilities

• Work in a 24×7 operational environment, including night shifts, weekends, and holidays, as per roster.
• Oversees identity and access management (IAM) operations, including user provisioning, role-based access control, privileged access reviews, and account lifecycle tasks such as unlocking, disabling, and multi-factor authentication resets.
• Contributes to the development and enforcement of access policies and conditional controls to strengthen account security.
• Supports the implementation and monitoring of endpoint protection and threat detection tools to enhance organizational resilience.
• Develops and maintains standard operating procedures (SOPs) for key security processes, including onboarding, offboarding, and access governance.
• Participates in the rollout and enforcement of data protection policies to prevent unauthorized data exposure.
• Responds to security-related service requests and incidents, ensuring timely resolution and compliance with internal controls.
• Collaborates with cross-functional teams to support compliance initiatives, risk assessments, and internal audits.
• Ensure continuous monitoring, response, and support for critical systems and services.
• Participate in shift rotations and handovers with clear documentation of ongoing activities, incidents, and priorities.
• Maintain high alertness and responsiveness during non-business hours, when risk exposure is higher.
• Monitor, detect, and respond to security incidents or operational issues in real time.
• Ensure timely escalation of high-severity incidents as per defined SLAs.
• Maintain audit trails and documentation for all actions taken during shifts.

Qualifications and Skills:

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field (or equivalent practical experience)
• 3+ years of experience in IT with 2+ years of experience in information security is must
• Solid understanding of cybersecurity principles, frameworks (e.g., NIST, SOC2), and best practices
• Experience with security tools such as SIEM, vulnerability scanners, endpoint protection, and identity management systems
• Familiarity with incident response, threat analysis, and risk assessment methodologies
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication skills, both written/verbal, with the ability to collaborate across teams
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with ticketing systems and documenting security processes

Desired Skills

• Incident detection and response
• Familiarity with security tools (e.g., SIEM, EDR)
• Knowledge of ISO 27001, NIST, or similar frameworks
• Process-driven and detail-oriented
• Risk assessment and mitigation
• Strong analytical and problem-solving abilities
• Clear written and verbal communication
• Documentation and reporting proficiency
• Task and time management
• Commitment to continuous learning
• Maintain professionalism and decision-making consistency across all teams.
• Be prepared to handle critical situations independently during off-hours.
• Adhere to organizational policies, security guidelines, and operational procedures.
• Ensure all actions during shifts are logged, traceable, and compliant with internal controls.
• Support continuous improvement of shift processes and operational efficiency.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.

In accordance with applicable pay transparency laws, we are committed to providing clear and equitable compensation information. For this remote position, the expected salary range is $40,000 - $60,000 USD, depending on location, experience, and qualifications. This role may also be eligible for additional compensation such as bonuses, commissions, or equity, as well as a comprehensive benefits package. Candidates applying from jurisdictions with specific pay disclosure requirements (e.g., California, Colorado, New York, Washington, Illinois, British Columbia) will receive location-specific compensation details in compliance with local laws.

Equal Opportunity Employer Statement:

Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.

Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.