PRIMARY RESPONSIBILITIES AND COMPETENCIES

• Perform proactive daily monitoring of our services including reviewing system and applications logs and manage Incident life cycle (Detection, Confirmation, Notification, Repair/Isolation, Escalation, Resolution and Reporting) to ensure quick turnaround in service restoration
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted stakeholders and clients, escalating where appropriate
• Work closely with development and engineering teams helping to build, maintain and extend support for all production services
• Review entire environment and execute initiatives to reduce failures, defects and improving overall performance
• Monitor and troubleshoot issues across the entire stack - hardware, software, application and network
• Demonstrate technical leadership with incident handling and troubleshooting
• Document current and future configuration processes and policies
• Assist with the implementation and development of SRE tools and applications
• Manage and support SRE tools and applications
• Perform periodic on-call duty as part of a global team
• Must be able to maintain a Trusted role
• Able to install and manage web certificates (SSL, Client Auth)
• Prior working knowledge of Salt, Splunk, JIRA, Atlassian Wiki, NewRelic, and Nagios
• Complete and submit daily shift-end reports to peers and management. Complete and submit incident reports on a timely manner

REQUIRED QUALIFICATIONS (EDUCATION, EXPERIENCE, &/OR CERTIFICATION)

• BS. degree in Systems Engineering, Computer Science or related fields, 2 to 5 years of related experience preferred
• Strong working knowledge of application deployments and troubleshooting in Kubernetes, rancher and docker environment (essential experience)
• 2 to 5 Year’s experience in webservers management, i.e., Apache, Nginx and Linux, etc.
• In depth knowledge of System/OS level (essential experience)
• TCP/IP Networking experience (advantageous)
• Strong knowledge in one or more of the following: AWS, Azure, OCI, OpenStack, MariaDB, Cassandra (advantageous)
• On-call for a full week frequency (5+ years of experience Senior only), once every 8 weeks (estimated) – Incident related stuff
• Working knowledge of scripting languages including shell, Perl, PHP and Python (advantageous)
• Effective analytical, troubleshooting, and problem-solving skills with respect to network troubleshooting, performance tuning and applications data flow
• Excellent written, verbal and presentation skills

#LI-GA1