Senior UX Content and Technical Writer

About DigiCert

DigiCert is a leading provider of scalable security solutions for a connected world. The most innovative companies, including the Global 2000, choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices. DigiCert supports SSL/TLS and other digital certificates for PKI deployments at any scale through its certificate lifecycle management platform, CertCentral®. The company has been recognized with dozens of awards for its enterprise-grade management platform, fast and knowledgeable customer support, and market-leading growth.

POSITION OVERVIEW

You’ll document products for security-related software. You’ll produce in-product microcopy, in-product help copy, notifications, error messages, technical documentation, and more. You’ll own several products and projects. Remote work is supported for this role, although we ask you to be in office once a week.

WE ARE LOOKING FOR

A seasoned and versatile writer to join a small but mighty team of product communicators who are on a mission to make the net safe for all.

We need you to help define content standards, influence user experience, and evolve content strategy. Are you a design thinker, an explorer, a student, a teacher, an improver, and a disruptor? Join us!

YOUR STRENGTHS

You’re accountable for your craft. You produce on time. You’re innovative, creative, and you generate original, actionable ideas that you carry through. As a content author, you:

• Empathize with your audience and anticipate user needs.
• Iterate and collaborate: draft, ask, test, fail, and improve.
• Follow your curiosity to learn more about technology and how people consume it.
• Understand that your audience doesn’t read help docs as bedtime stories.
• Self-edit and maintain high standards for your output.
• Can juggle a few things at a time … like a bowling ball, a Rubick’s Cube, and a can of worms.
• And, importantly, you lead by example to inspire your peers to always create new and better products.

REQUIRED QUALIFICATIONS

• 10+ years of experience writing for product, engineering, or product design
• Education in UX, design, writing, or psychology preferred
• Example writing required
• Entrepreneurial, motivated, and a self-starter
• Committed and enthusiastic communicator

NICE-TO-HAVE QUALIFICATIONS

• We are always on the lookout for folks with advanced degrees
• We are always on the lookout for multi-lingual skills
• End-to-end problem solving and troubleshooting skills
• Strengths in:
  • Systems
  • Networking
  • APIs
  • REST
  • Postman
  • Git and GitHub
  • Tools, tool development, and tool maintenance
  • IoT
  • Cryptography
  • Quantum concepts and terminology
  • PKI
  • XML
  • Programming languages like Python, Go, Rust, etc.
  • Data visualization
  • Data realization
  • RegEx