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Service Desk Technician 1



Other Engineering
Bengaluru, Karnataka, India
Posted on Friday, January 19, 2024


We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital trust for the real world.


Service Desk Technician I


Under the direction of the Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Help on-board new hires and help with off-boarding employees. Have good computer skills, installing new application and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.


  • System Administration: Demonstrated knowledge of networks, telecom, and corporate applications, and hardware.
  • Help Desk: Provides customer service, delivery, ticket metrics, and inventory
  • Enforce Information Security Requirements: includes validating evidence, working with auditors, and following compliance requirements
  • Establish and maintain IT vendor relationships
  • Perform IT - related purchases and track spending
  • Procure hardware
  • Collaborate with other teams on projects
  • Provide a clear vision for your team, and relay vision to upward to higher leadership. improve existing processes, and propose and adopt new processes where applicable
  • Work closely with Service Desk IT-PM to manage various team projects
  • Travel when needed to Digicert sites in EU on a regular schedule.
  • Help with onboarding / offboarding employees and imaging new laptops


  • Practical hardware and software computer knowledge. Working towards a technical degree.
  • 1+ years of practical experience in the computer industry.
  • Organizational skills: managing multiple projects at a time
  • Very good practical Jira experience
  • Communication skills: able to effectively communicate, good vision able to work through challenging situations
  • Very good organizational skills
  • Self-motivated good vision looking forward