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Credit and Collections Analyst



Cape Town, South Africa
Posted on Saturday, May 4, 2024


We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust-and abstract idea-to work. That's digital trust for the real world.


We are looking for an experienced and highly motivated Credit and Collections analyst who will take on the challenges of developing the Company's accounts receivable collection process and implementing best practices. This member of our team will take responsibility for and work to improve the collection effort by working with our customers and other departments to achieve success.


  • Collections - ownership of AR aging: managing collections efficiency metrics to target, acting as a first point of contact to obtain full resolution on customer disputes or billing inquiries
  • Meet defined department goals and activity metrics
  • Participates on process improvement projects as assigned
  • Recommend accounts for suspension after proper collection activities
  • Communicate the status of designated accounts to Collections Manager
  • Cash management, effectively analyze and resolve open cash (unapplied) amounts in a timely manner.
  • Process and review account adjustments
  • Reconcile customer disputes as they pertain to payment of outstanding balances due
  • Monitor and maintain assigned accounts – customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
  • Reduce delinquency for assigned accounts
  • Perform other assigned tasks and duties necessary to support Collections Department
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Must communicate and follow up effectively with Sales and Sales Operations departments regarding customer accounts on a timely basis
  • Establish and maintain effective and cooperative working relationships with customers and sales
  • Ensures compliance with all company policies
  • Ad-Hoc projects


  • Currently pursuing a University degree in Business, Finance, Accounting or related field
  • Experience in customer collections (preference of 2 years)
  • Experience in reviewing company financials and establishing appropriate credit limits to mitigate company risk
  • NetSuite ERP experience preferred
  • Excellent account reconciliation skills
  • Excellent communications skills, both telephone and written
  • Proficient with MS Excel, MS Word, and/or any other products within the Microsoft Suite
  • Strong organizational skills
  • Attention to detail
  • Ability to work and communicate among multiple teams and functions
  • 2 years of experience with accounting, budgeting, finance or customer service


  • Preferred Bachelor's degree in Business, Finance, Accounting or years related experience
  • Advanced knowledge and skill with MS Excel, MS Word, and/or any other products within the Microsoft Suite
  • Preferred NetSuite experience
  • 2+ years of experience in accounting, budgeting, finance or customer service
  • Preferred experience working in the technical industry

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply