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Order Management Representative



Tokyo, Japan
Posted on Thursday, May 30, 2024


We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust-and abstract idea-to work. That's digital trust for the real world.


Order Management Representative


Tokyo Japan


Digicert’s Order Management team is a global team responsible for processing revenue transactions and other order related requests for our Digicert business. We interact with both internal customers and external Digicert partners and customers. In Order Management our function is five fold:

  • Work with the key stakeholders throughout Digicert to define the requirements for executable transactions/contracts
  • Validate the incoming requests against these requirements
  • Record contracts/transactions
  • Execute billing of contracts/transactions and sending them out to customers/partners
  • Create/update portals for our customers/partners
  • Facilitate physical fulfillment of 3rd party hardware and maintenance
  • Responsibilities
  • Manage customer relationships on a per contract and/or transaction basis
  • Facilitate and process queries and revenue transactions
  • Participate in cross-functional projects as required, providing specific expertise
  • Contribute to development of UAT testing scripts and perform testing
  • May be a Subject Matter Expert (SME) on specific processes to train peers to ensure process, procedures, tools, products, and applications
  • Provides customer support at a specialist level, acting as the "knowledge base" of information within the department for the business unit


  • Adaptability to Change
  • Collaboration & Teamwork
  • Strong written and verbal Communication
  • Native level in Japanese and Business level in English
  • Interpersonal Effectiveness
  • Ability to work effectively in both a team and individually
  • Very strong focus on quality with attention to detail
  • Creative problem solver. Able to troubleshoot system and process issues
  • Basic computer competencies, including Microsoft Office and Outlook. Salesforce.com and NetSuite experience a plus
  • May need to attend global conference calls outside of core business hours


  • 3-4 years’ experience in an order operations, sales support/operation or customer service role
  • Undergraduate college degree or equivalent experience