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Senior Manager, Partner Operations

DigiCert

DigiCert

Operations
United States · Remote
Posted on Thursday, June 13, 2024

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust-and abstract idea-to work. That's digital trust for the real world.

JOB DESCRIPTION OVERVIEW

DigiCert is seeking a dynamic and experienced Senior Manager of Partner Programs, to execute and enhance our existing partner program strategy. This role will have one direct report. The ideal candidate will have a robust background in partner management, program development, and channel sales within the technology industry.

We are looking for a strong organizer, operator, and consensus-builder who can design, develop, and manage DigiCert’s existing Partner Program and other initiatives to support partners and increase their value-add to our joint customers. The ideal candidate thrives in a fast-paced environment, is a self-starter, and has a strong bias for action.

RESPONSIBILITIES

  • Partner Program Strategy: Own and evolve a comprehensive partner program strategy to drive partner engagement, market differentiation, value for partners, and revenue growth.
  • Governance and Compliance: Design, implement, and maintain program governance and policies in alignment with Legal to ensure compliance, partner experience, and intended outcomes, ensuring implementation quality for customers.
  • Communication Management: Own and manage program-related communications to partners and internal stakeholders.
  • Cross-Functional Collaboration: Work closely with cross-functional teams, including sales, marketing, and enablement, to ensure ongoing alignment of partner program objectives with overall business goals.
  • Partner Lifecycle Management: Drive partner recruitment, onboarding, and enablement initiatives in collaboration with cross-functional teams to support partner success and growth.
  • Performance Metrics: Establish, monitor, and analyze partner performance metrics to identify opportunities for improvement, optimization, and incentive management across global geographies.
  • Industry Expertise: Serve as a business owner and subject matter expert on partner program best practices and industry trends.
  • Program Development: Evaluate and create new programs and incentives to address the evolving needs of the business.
  • Relationship Building: Support strong relationships with key partners across the global ecosystem.

REQUIRED QUALIFICATIONS

  • Experience: 5+ years of experience in partner management, channel sales, or business development within the technology industry.
  • Proven Success: Demonstrated track record of developing and managing successful partner programs that drive revenue growth.
  • Skills: Strong communication, consensus-building, and relationship-building skills.
  • Adaptability: Ability to work effectively in a fast-paced, dynamic environment.
  • Analytical Capability: Proficient in analyzing performance metrics and using data-driven insights to optimize programs.