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Senior Technical Writer - API Documentation

DigiCert

DigiCert

Marketing & Communications, Software Engineering, IT
Bengaluru, Karnataka, India
Posted on Thursday, June 13, 2024

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust-and abstract idea-to work. That's digital trust for the real world.

Title: Senior Technical Writer – API Documentation

THE ROLE

We are seeking a highly motivated API documentation expert to join our UX Content team to develop high-quality developer documentation.

In this role, you'll work closely with developers, product managers and architects to research and document high-impact API content for our digital trust products.

WHAT YOU WILL DO

  • Create and maintain API & SDK documentation, and other related development materials.
  • Keep the API documentation up to date with the latest API releases, changes, and improvements.
  • Establish API documentation standards and templates.
  • Champion best practices and coach developers on API documentation standards.
  • Organize and structure the API documentation to provide easy navigation and findability for developers and users.
  • Manage complex API documentation projects, including driving documentation project planning with engineering and product teams, with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.
  • Develop and maintain code samples and use cases that demonstrate the proper integration and usage of APIs.
  • Actively engage with developers and support to gather feedback on API documentation and incorporate improvements based on user needs.
  • Ability to prioritize and multitask in a fast-paced, demanding environment with competing deadlines.
  • Use data analytics and customer insights to monitor the content performance and to drive content improvements.

WHAT YOU WILL HAVE

  • 7+ years of experience as a technical writer, with a focus on API documentation.
  • Prior experience working with software engineers, architects, and developers.
  • Experience with API documentation tools such as Swagger/OpenAPI, Postman, or similar.
  • Experience creating clear, accurate, and accessible API documentation for a technical audience.
  • Advocate for developer-friendly APIs by suggesting improvements in API naming, versioning, error handling, and response formats.
  • Experience with Agile project management and source control tools, such as Jira and GitLab.
  • Proven expertise in working with authoring tools and content management systems to manage and publish content.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • In-depth knowledge of the content development lifecycle, including identifying and understanding the content needs of the audience, gathering information, interviewing SMEs, and testing the product.
  • Experience in coding a plus.

DIGICERT BENEFITS

DigiCert offers a competitive benefits package for all of our full-time employees.

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.