Job summary

We are looking for a dynamic and organized individual to temporarily assume the responsibilities of Training Coordinator during a 6-month maternity leave.

The chosen candidate will coordinate and manage external training for partners and customers, coordinate technical training schedules and registrations, and address various external sales and training-related inquiries. Additionally, this role involves assisting in program management of the technical team’s projects and tracking training associated with the services delivery program.

This is a hybrid position in Cape Town.

What you will do

• Coordinate and manage external technical training sessions for partners and customers.
• Ensure all participants are enrolled in the correct DigiCert University courses.
• Organize and maintain schedules for technical training sessions.
• Ensure smooth registration and scheduling of partners, customers, and internal staff for training sessions.
• Respond to questions and queries from partners regarding sales and technical training.
• Provide support to the sales team on training-related queries.
• Manage external queries related to DigiCert University.
• Ensure the correct dissemination of information and resolution of issues concerning DigiCert University courses.
• Assist in program managing ongoing projects within the technical team.
• Track and report on the progress of training-related projects and initiatives.
• Track training sessions related to the services delivery program.
• Ensure participants are correctly enrolled and track their progress through the training program.
• Coordinate and manage course and certification completion reports.

What you will have

• 4+ years of proven experience in training coordination and program management.
• 4+ years of proven experience working with customers and handling partner relationships.
• Tertiary qualification or equivalent work experience.
• Proficiency in using learning management systems and software.
• Excellent organizational and scheduling skills.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and priorities.
• Problem-solving skills and attention to detail.
• Strong people skills with the ability to engage effectively with customers, partners, and internal teams.
• Ability to work independently and take initiative.
• A collaborative team player with a positive attitude.
• Proficient in MS Office (Word, PowerPoint, Excel)
• Proficient in Learning Management Systems (Moodle)
• Proficient in eLearning Content Development Tools (Articulate Rise, Adobe Captivate)
• Proficient Project management tools (Confluence, Jira)

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.