Job Summary

Are you passionate about delivering exceptional customer service and ensuring product quality through meticulous validation processes? Join our dynamic team as a Customer Service & Validation Specialist, where you'll play a crucial role in representing our company and supporting our technical operations. Join us in a role that blends customer interaction with technical validation, making a direct impact on our company's success and customer satisfaction.

Position Details

• Type: Full-time
• Schedule: Hybrid (in-office Tuesday/Wednesday)
• Work Days: Monday - Friday
• Hours: 40 hours per week
• Compensation: $19.23/hr + 5% annual bonus

What you will do

• Project a professional company image through interactions via phone, chat, and email.
• Identify, document, and report trends in customer calls to supervisors.
• Conduct research on customer organizations and verify contact details online.
• Handle pre-sales and customer inquiries through phone, email, and live chat.
• Analyze validation test data to ensure systems or processes meet criteria and identify root causes of issues.
• Coordinate validation testing implementation and scheduling with relevant departments.
• Study product characteristics and customer requirements to determine validation objectives and standards.
• Maintain databases for tracking validation activities, test results, and validated systems.

What you will have

• High School Diploma or equivalent.
• 1 year of experience in customer service.
• Proficient in using computers and communicating via phone and email.
• Strong oral, written, and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Self-motivated with strong time management abilities.
• Team-oriented with the ability to work effectively with people from diverse backgrounds.

Nice to have

• Bachelor’s degree in IT, Computer Science, or a related technical field.
• 2+ years of experience in a customer service role within the tech industry.
• Advanced knowledge of Microsoft products and other relevant software or applications.

Benefits

• 401k Plan: Immediate eligibility with company match.
• Paid Holidays: 11 paid holidays + 1 bonus holiday.
• Paid Time Off: Accrue up to 17 days annually.
• Medical Insurance: Choose from multiple plans.
• Free Lunches and Snacks: Free lunches on Tuesdays and Wednesdays, plus free snacks and beverages.

DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@Digicert.com.

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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