Lead Salesforce Administrator
DigiCert
Who we are
DigiCert is a global leader in intelligent trust, helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and critical systems, we make sure digital experiences are secure, private, and authentic.
Our AI-powered DigiCert ONE platform brings together certificates, DNS, and lifecycle management to help organizations stay ahead of risk as technology and threats evolve. Trusted by more than 100,000 organizations—including 90% of the Fortune 500—DigiCert helps businesses operate with confidence today while preparing for what’s next, including a quantum-safe future.
Job summary
We’re building a modern GTM Systems organization focused on innovation and scalability. As a Lead Salesforce Administrator, you’ll be a technical leader for Salesforce within our GTM ecosystem — setting standards, driving best practices, and delivering high-quality solutions across Sales, Service, Revenue, and Experience Cloud.
What you will do
This is a hands-on technical leadership role. You’ll own complex configurations, mentor other admins, and partner with the Manager, Sales Systems on roadmap execution and governance. You’ll also influence architecture decisions and ensure our Salesforce platform is reliable, scalable, and optimized for global operations.
Core Responsibilities
- Serve as a technical lead for Salesforce configuration and automation
- Establish and enforce best practices for Flows, validation rules, and automation
- Review, refine, and approve admin work for quality and scalability
- Configure and maintain Sales Cloud, Service Cloud, Revenue Cloud (CPQ), Experience Cloud, and related GTM Systems
- Own end-to-end technical delivery: design, build, test, deploy, maintain
- Troubleshoot and resolve complex issues across quoting, contracting, and case management
- Provide input into architecture and roadmap decisions
- Collaborate on integrations with GTM tools (Outreach, Gong, LeanData, ZoomInfo, Eloqua)
- Maintain documentation and governance standards
What you will have
- 7+ years of Salesforce administration experience
- Advanced configuration skills (Flows, automation, data model)
- Strong expertise in CPQ/Revenue Cloud and quoting processes
- Familiarity with Service Cloud and Experience Cloud
- Ability to mentor admins and lead technical delivery
- A product mindset: systems thinking, process thinking, outcome thinking
Nice to have
- Salesforce certifications, experience with GTM tools, Jira/Confluence
- Revenue Cloud Advanced or Revenue Cloud Billing experience
Benefits
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
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