Job summary

The Senior BC/DR Analyst is responsible for coordinating, maintaining, and continuously improving DigiCert’s enterprise Business Continuity, Disaster Recovery, and Resiliency program.

This role acts as the central governance and program coordination owner for BC/DR across DigiCert, ensuring that business continuity plans, disaster recovery exercises, business impact analyses, testing reports, and remediation activities are consistently executed, documented, and aligned with industry standards such as ISO/IEC 27001, WebTrust, ETSI, NIST, and CA/B Forum requirements.

The role operates as a first-line governance function, working closely with DigiCert’s technology, infrastructure, security, and business teams who retain operational ownership of systems and recovery execution.

What you will do

Business Continuity Program Ownership

• Own and maintain DigiCert’s enterprise Business Continuity Plan (BCP), ensuring it is current, approved, and consistently applied across the organization.
• Coordinate periodic reviews and updates of the BCP to reflect organizational, system, or risk changes.
• Ensure BCP scope includes all relevant DigiCert entities, services, and supporting functions.

Business Impact Analysis (BIA)

• Coordinate and manage Business Impact Analyses (BIAs) across DigiCert’s critical business processes and systems.
• Partner with business owners and technology teams to:
• identify critical processes and dependencies
• document Recovery Time Objectives (RTO), Recovery Point Objectives (RPO), and Maximum Tolerable Downtime (MTD)
• Ensure BIAs are reviewed regularly and approved by appropriate management stakeholders.

Disaster Recovery & Resiliency Oversight

• Maintain governance oversight of disaster recovery plans owned by DigiCert’s Infrastructure, Cloud and Engineering teams.
• Ensure alignment between DR plans and business continuity objectives.
• Track and report gaps between defined recovery objectives and test results.

Testing & Exercising

• Develop and maintain a BCP/DR testing and exercise framework, including:
• tabletop exercises
• business continuity simulations
• coordination with technical disaster recovery tests
• Maintain an approved test schedule and ensure exercises are performed, documented, and reviewed.
• Capture lessons learned and track remediation actions to completion.

Audit, Assurance & Remediation Coordination

• Serve as the primary BCP/DR governance point of contact for:
• internal audits (without performing audit activities)
• external auditors and assessors
• customer assurance inquiries
• Coordinate remediation of BCP/DR-related findings and recommendations.
• Ensure audit evidence and documentation are maintained and readily available.

Policy, Awareness & Enablement

• Support Governance-owned policies related to business continuity and resiliency.
• Partner with training and communications teams to support awareness of BCP/DR roles, responsibilities, and activation procedures.
• Assist in maintaining reference materials and guidance for continuity planning and exercises.

Reporting & Stakeholder Engagement

• Provide regular reporting on BCP/DR maturity, testing outcomes, risks, and remediation status to GRC leadership, Trust Office leadership and the CTRO.
• Act as a coordination point between Governance, Infrastructure, Engineering, Security, Legal, People Ops, and Business leaders.

What you will have

• 4+ years of experience in:
• Business continuity
• Disaster recovery
• Operational resilience
• Risk, Governance, or Compliance-related roles
• Solid understanding of:
• BCP/DR frameworks and lifecycle management
• Business Impact Analysis methodologies
• RTO (Recovery Time Objective), RPO (Recovery Point Objective), and MTD (Maximum Tolerable Downtime) concepts
• Experience coordinating cross-functional initiatives with technical and non-technical stakeholders.
• Strong documentation, organization, and follow-up skills.
• Comfortable operating in a regulated and audit-sensitive environment.

Nice to have

• Experience with ISO/IEC 27001 or similar standards.
• Exposure to internal or external audit processes.
• Familiarity with SaaS, cloud, or highly available technology environments.
• Experience planning or supporting continuity or resilience exercises.
• Strong organizational and program management skills
• Confidence engaging with senior technical stakeholders
• Comfort operating with partial information and driving clarity
• Audit-ready mindset

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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