Job summary

Under the direction of the Global Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.

What you will do

• Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
• Support enforcement Information Security Requirements: includes validating evidence, working with auditors, and following compliance requirements
• Work with Global Service Desk Manager to manage hardware
• Collaborate with other teams on projects
• Assist with creating, updating, and maintaining knowledge base articles for internal use.
• Improve existing processes, and propose and adopt new processes where applicable
• Work closely with Service Desk Manager to support various team projects
• Help with onboarding / offboarding employees and imaging new laptops
• Support ecycle and inventory management responsibilities

What you will have

• Practical hardware and software computer knowledge. Working towards a technical degree.
• Organizational skills: managing multiple projects at a time
• Communication skills: able to effectively communicate, good vision able to work through challenging situations
• Very good organizational skills
• Self-motivated good vision looking forward

Nice to have

• A+ certification is great, but if you’re working on that cert, that’s awesome as well

Benefits

• Generous time off policies
• Paid holidays
• Office pantry and regularly scheduled sponsored lunches

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