Senior Engineer - Cloud Reliability Engineering & Cyber Security

About Us

We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. We aim to be the ERP thought leader in our space and a trusted IT advisor to all dealers and rental companies. Today, we have over 700 employee associates, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We seek talented individuals to join our team and help us aggressively grow our North American footprint for our on-premises and 100% cloud-based ERP solutions.

Why work for VitalEdge?

We don’t just sell technology, we enable transformation that results in broader societal benefits like building homes and critical infrastructure, growing food and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It’s an exciting time to work for VitalEdge – join us!

Position Overview

As a System Engineer/IT Operations Engineer you will play a crucial role in maintaining, configuring, and troubleshooting our Windows server infrastructure. You will be responsible for ensuring the stability, integrity, and efficient operation of our servers to meet the needs of our organization. You will play a critical role in ensuring the smooth operation of our software product and address any issues or concerns raised by customers. Requires strong commitment to working in a fast-paced, 24/7 environment.

Responsibilities

• Install, configure, and maintain Windows Server operating systems related software.
• Monitor system performance and troubleshoot issues proactively.
• Implement security measures to safeguard server systems against unauthorized access and threats.
• Manage Active Directory services, including user accounts, group policies, and domain controllers.
• Configure and customize Infor software applications, including but not limited to Infor ERP, Infor SCM, Infor EAM, and Infor CRM, to meet specific business requirements and industry standards.
• Collaborate with other Cross functional teams to support infrastructure projects and initiatives.
• Document system configurations, procedures, and best practices.
• Provide technical support and assistance to end-users as needed.

Required Skills & Education

• Education: Bachelor’s degree in computer science, Information Technology, engineering, or a related field. Equivalent experience may be considered.
• Experience:
  1. 4-7 years of experience in administering Windows Server environments, database administration or support role, with proficiency in SQL.
  2. 1-2 years of experience with Infor system would be desirable.
• Technical Skills:
  1. Strong knowledge of Windows Server operating systems (e.g., Windows Server 2012, 2016, 2019).
  2. Strong knowledge of SQL (Structured Query Language) for database querying, data manipulation, and database object management
  3. Proficiency in Active Directory management and Group Policy administration.
  4. Knowledge of implementing and supporting Infor software solutions, with expertise in one or more Infor applications (e.g., Infor LN, Infor M3, Infor CloudSuite, etc.).
  5. Excellent troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Time Management: Ability to prioritize and manage multiple incidents and tasks simultaneously.
• Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Customer-focused mindset with a commitment to delivering high-quality support services.
• Experience working with ticketing systems and customer relationship management (CRM) software.
• Strong problem-solving and analytical abilities, with a detail-oriented mindset and a commitment to delivering high-quality support services.

Preferred Skills

• Certifications: Microsoft certified Windows Administrator OR Azure Administrator OR SQL Administrator OR Infor Administrator
• Familiarity with ERP software suite would be preferred.

VitalEdge is an Equal Opportunity Employer