About Us

We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. We aim to be the ERP thought leader in our space and a trusted IT advisor to all dealers and rental companies. Today, we have over 700 employee associates, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We are actively seeking talented individuals to join our team and help us aggressively grow our North American footprint for both our on-premises and 100% cloud-based ERP solutions.

Why work for VitalEdge?

We don’t just sell technology, we enable transformation that results in broader societal benefits like building homes and critical infrastructure, growing food and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It’s an exciting time to work for VitalEdge – join us!

Position Overview

The Client Success Manager is a trusted advisor to Vital Edge’s existing clients and enables them to execute growth strategies by utilizing the company’s product offerings. Reports to the Vice President of Client Success.

Responsibilities

• Develop & maintain book of business / client portfolios
• Resolve client requests and challenges
• Coordinate product demonstrations for clients
• Sustain business growth and profitability by maximizing customer value by ensuring successful product adoption and usage
• Mediate between client and organization
• Minimize client churn
• Aid in product design and product development
• Prepare quotes and sales agreements
• Execute expansion bookings and renewals
• This is a fantastic opportunity to make a significant impact on the next chapter of our company’s history

Required Skills & Education

• 3-5 years of diverse experience in the Sales, Client Success, and Support roles in the software industry
• Minimum of a Bachelor’s degree
• Experience working with executive leadership
• Excellent written and oral communication skills and negotiation skills
• Active listener
• Ability to travel 10% - 20%

Nice to Have

• Background in equipment rental & service organizations is a plus
• Experience with ERP or enterprise software is a plus

VitalEdge is an Equal Opportunity Employer